Senior Commercial Operations Manager, Southern Europe

hace 3 días


Madrid, Madrid, España Diageo A tiempo completo

About Diageo

Diageo is a leading global beverage company with a portfolio of iconic brands, including Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness. Our purpose is to celebrate life, every day, everywhere, and we strive to be a world-class sales organization focused on winning with customers and consumers.

About the Role

This is a 12-month secondment opportunity to join our Southern Europe team as a Commercial Operations Manager. You will report to the Head of Business Effectiveness and be responsible for enabling efficient and effective sales operations in the region. You will work closely with commercial teams to deliver the Annual Operating Plan (AOP) from a top-line sales and gross margin perspective.

Key Responsibilities

  • CRM System Oversight: Lead the utilization of CRM systems to enhance customer interactions, sales tracking, and data-driven decision-making. Collaborate with the Digital and Technology team to ensure the CRM system meets business needs and continuously improve its functionalities.
  • Performance Management: Establish and track Execution KPIs for Commercial teams and set them up in commercial systems. Oversee the entire performance management cycle, including planning, alignment, reporting, and feedback within the commercial team's reward system.
  • Execution as a Fundamental Part of Decision-Making: Ensure the integration of execution as a core component of business decision-making, connecting execution with performance.
  • Process Optimization and Harmonization: Continuously assess and enhance commercial operations processes, including sales strategies, workflows, and reporting mechanisms, to streamline operations and drive efficiency.

Requirements

This role requires a strong multifunctional collaboration with areas such as Sales, Customer Marketing, Net Revenue Management, and Global Sales and Digital and Technology. You will have a responsibility to directly manage a team of analysts and managers to ensure a smooth and effective commercial operation.



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