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Senior Commercial Operations Manager, Southern Europe
hace 2 meses
This is a 12-month secondment opportunity to join Diageo's Southern Europe team as a Senior Commercial Operations Manager. In this role, you will report to the Head of Business Effectiveness and be responsible for enabling efficient and effective sales operations in the Southern Europe Market.
You will lead all aspects of the utilization of CRM systems to enhance customer interactions, sales tracking, and data-driven decision-making. You will collaborate with the Digital and Technology team and Customer Marketing team to ensure the CRM system meets business needs and continuously improve its functionalities.
Key responsibilities include:
- CRM System Oversight: Lead the utilization of CRM systems to enhance customer interactions, sales tracking, and data-driven decision-making.
- Performance Management: Establish and track Execution KPIs for Commercial teams and set them up in commercial systems. Oversee the entire performance management cycle, including planning, alignment, reporting, and feedback within the commercial team's reward system.
- Execution as a Fundamental Part of Decision-Making: Ensure the integration of execution as a core component of business decision-making, connecting execution with performance.
- Process Optimization and Harmonization in the SE market: Continuously assess and enhance commercial operations processes, including sales strategies, workflows, and reporting mechanisms, to streamline operations and drive efficiency.
- Data Quality Management: Ensure the timely and accurate collection, consistency, analysis, and reporting of data from CRM tools to provide insight for decision making and effective management of the commercial teams.
- Stakeholder Management: Build strong working relationships with regional and global teams, sales, customer marketing to guarantee smooth operations of Commercial.
You hold a Bachelor's degree in Business, Marketing, or a related field. You have about 10 years of experience in sales management, commercial operations, or related roles in the beverages or consumer goods industry.
Strong leadership abilities with a successful track record of developing high-performing teams. In-depth knowledge of CRM systems, data analysis, and sales operations management together with excellent analytical and critical thinking, with a data-driven approach to decision-making.
Working with UsDiageo is a leading premium drinks company with a diverse portfolio of brands. We value diversity and inclusivity in our workplace and strive to create a culture that is welcoming and respectful to all employees.
We offer a competitive and flexible rewards and benefits package, including contemporary work-life balance policies and wellbeing activities, contributory pension scheme, comprehensive health insurance, and more.
