Senior Commercial Operations Manager

hace 23 horas


Madrid, Madrid, España Diageo A tiempo completo

About Diageo

Diageo is a leading global beverage company with a diverse portfolio of premium brands, including Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness. Our purpose is to celebrate life, every day, everywhere, and we strive to create a positive impact on our people, diversity, brands, and the communities we serve.

About the Role

We are seeking a highly skilled Senior Commercial Operations Manager to join our Southern Europe team on a 12-month secondment. As a key member of our commercial operations team, you will report to the Head of Business Effectiveness and be responsible for enabling efficient and effective sales operations in the Southern Europe Market.

Key Responsibilities

  • Lead the utilization of CRM systems to enhance customer interactions, sales tracking, and data-driven decision-making.
  • Establish and track Execution KPIs for Commercial teams and set them up in commercial systems.
  • Oversee the entire performance management cycle, including planning, alignment, reporting, and feedback within the commercial team's reward system.
  • Ensure the integration of execution as a core component of business decision-making, connecting execution with performance.
  • Continuously assess and enhance commercial operations processes to streamline operations and drive efficiency.

Requirements

To be successful in this role, you will have a strong background in commercial operations, excellent leadership skills, and the ability to collaborate with cross-functional teams. You will also have experience with CRM systems and performance management.



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