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Director of Customer Retention and Loyalty

hace 2 meses

Marbella, Málaga, España Humankind Recruitment A tiempo completo
About the Role

As the Director of Customer Retention and Loyalty, you will be responsible for developing and implementing strategies to increase customer engagement and retention. This is a key role within our organization, and we are looking for a highly skilled and experienced professional to lead our retention and loyalty efforts.

Key Responsibilities
  • Develop and implement retention and loyalty strategies to increase customer engagement and retention
  • Oversee the development and implementation of customer retention and loyalty programs
  • Collaborate with cross-functional teams to identify and prioritize customer retention and loyalty initiatives
  • Develop and manage budgets for customer retention and loyalty programs
  • Measure and analyze the effectiveness of customer retention and loyalty programs
  • Provide recommendations for process improvements and best practices in customer retention and loyalty
Requirements
  • 10+ years of experience in customer retention and loyalty, with expertise in customer engagement and loyalty program design, implementation, and management
  • 7+ years of experience driving retention performance, including building a learning culture and managing marketing experimentation
  • 7+ years in a leadership or management role, demonstrating the ability to lead and influence cross-functional teams and agency partners
  • Strong organizational and project management skills, with the ability to manage multiple projects and deadlines
  • Analytical thinking with the ability to interpret results and site metrics to drive change
  • Proven experience as a resourceful and results-oriented self-starter, thriving in a feedback-driven, hands-on environment
About Us

Humankind Recruitment is a leading recruitment agency specializing in digital marketing and customer experience roles. We are passionate about helping our clients find the best talent to drive their business forward.