Client Relations Specialist

hace 4 semanas


Barcelona, Barcelona, España Sumup A tiempo completo

Client Relations Specialist - German

SumUp is a prominent global financial technology firm dedicated to empowering small enterprises. We are the reliable partner for over 4 million merchants across 36 markets globally, offering straightforward and cost-effective solutions that assist them in managing payments, business finances, and customer interactions.

As a Client Relations Specialist for the DACH region, you will represent our organization.

Key Responsibilities:

  • Assisting our German-speaking clientele via phone, email, chat, and various communication platforms
  • Providing support to our merchants regarding inquiries and questions about our point-of-sale solutions
  • Actively contributing to the enhancement of all customer-related processes to continually boost merchant satisfaction

Ideal Candidate Profile:

  • Strong multi-tasking abilities
  • Exceptional verbal and written communication skills (in German and English)
  • Proactive problem-solving mindset
  • Familiarity with customer relationship management systems
  • Proven capability to collaborate within a team as well as work independently

Benefits of Joining SumUp:

  • Flat organizational structure, small teams, and regulated working hours
  • Meal vouchers
  • Health coverage
  • Subsidized public transportation
  • Opportunities for professional growth within the organization
  • Provision of professional-grade equipment
  • Complimentary beverages, fruits, cereals, and nuts available for all employees
  • Enjoyable activities: regular breakfasts, cocktail gatherings, team-building events, yoga sessions, and recreational games

Work Environment:

This position requires on-site presence.

About SumUp:

We champion the everyday hero.

Small business proprietors are central to our mission, and we develop powerful, user-friendly financial solutions to support them in managing their operations. With a founder's mentality and a 'team-first' approach, our diverse teams across Europe, South America, and the United States collaborate to ensure that the small business owners we partner with can thrive in their passions.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make hiring or employment decisions based on race, color, religion, ethnic or national origin, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable laws or company policy. We also strive for a healthy and safe workplace and strictly prohibit any form of harassment.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Application Guidance:

We understand that candidates may feel the need to meet 100% of the job criteria to apply. Please note that this is merely a guideline. If you do not meet every requirement, it is still acceptable, as it indicates you have room to learn and advance your career at SumUp.



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