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Client Relations Specialist

hace 3 meses

Barcelona, Barcelona, España DSM A tiempo completo

Client Relations Specialist

Location: Remote

As a Client Relations Specialist, you will serve as the main liaison to deliver supply chain assistance for our EUR- Taste division while ensuring client satisfaction. Our Client Relations team frequently collaborates with Account Managers, clients, planning teams, and other internal partners as necessary.

Key Responsibilities

  • Manage customer orders, encompassing order entry, status updates, document generation, order release, shipment monitoring, and document oversight.
  • Provide regular updates to clients and internal partners regarding order status and any arising issues.
  • Address customer inquiries, process returns, and manage claims to resolve client concerns efficiently.
  • Identify potential challenges in the fulfillment process and collaborate with stakeholders to implement corrective measures. Utilize root-cause analysis to comprehend key factors contributing to order failures, supporting ongoing enhancement efforts.
  • Grasp customer expectations and convey the voice of the customer to internal stakeholders.
  • Generate and maintain reports that present and analyze key performance indicators. Assist in the preparation and evaluation of scorecards and engage in client meetings.
  • Propose and present suggested enhancements to the Client Relations Manager. Monitor systems and processes to pinpoint opportunities for continuous improvement.

We Offer

  • The chance to work for an organization where sustainability is integral to our mission and strategy.
  • A flexible work environment that encourages individuals to take ownership of their responsibilities and outcomes.
  • A commitment to teamwork and mutual learning to drive progress and foster a better future.
  • Inclusive communities within our organization where every employee is valued and respected, regardless of their background, beliefs, or identity.
  • A culture that emphasizes safety and well-being, both physically and mentally.
  • Opportunities for personal growth by promoting curiosity and an open mindset.

You Bring

  • A proactive, positive demeanor, responsibility, and a willingness to learn.
  • A Bachelor's degree in supply chain management, logistics, business administration, or a related discipline.
  • 2 - 3 years of experience in customer service and/or order management is required.
  • Proficiency in SAP SD and Microsoft Office (Excel and PowerPoint) is essential. Familiarity with other CRM systems is highly regarded.
  • Experience with export documentation and incoterms is advantageous.
  • Strong communication skills and excellent problem-solving abilities.
  • Ability to network within our extensive organization, which spans multiple locations worldwide.
  • Capability to analyze customer data and key performance indicators.
  • Initiative to identify and implement process improvements.
  • Proficiency in English is required; knowledge of additional European languages is a plus.