Receptionist - Guest Services Coordinator
hace 7 días
Job Summary
We are seeking a highly skilled and customer-focused Night Receptionist to join our team at Importante empresa. As a Night Receptionist, you will be responsible for providing exceptional guest service, handling guest concerns, and ensuring a seamless experience for our guests.
Key Responsibilities
- Guest Service: Maintain complete knowledge of hotel policies, procedures, and services to provide accurate information to guests.
- Front Desk Operations: Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Communication: Effectively communicate with guests, colleagues, and management to resolve issues and provide excellent service.
- Problem-Solving: Anticipate and resolve guest concerns and issues in a professional and courteous manner.
- Teamwork: Collaborate with other departments to ensure seamless guest experiences.
Requirements
- Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
- Communication Skills: Possess excellent verbal and written communication skills to effectively interact with guests, colleagues, and management.
- Problem-Solving: Demonstrate strong problem-solving skills to resolve guest concerns and issues in a professional and courteous manner.
- Teamwork: Work collaboratively with other departments to ensure seamless guest experiences.
About Us
Importante empresa is a leading hospitality company dedicated to providing exceptional guest experiences. We are committed to delivering personalized service, exceeding guest expectations, and creating memorable experiences.
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