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Hostel Receptionist
hace 2 meses
Company Type: Hospitality and Tourism
Location: Urban Area
Schedule: Rotational (morning and afternoon)
We are seeking a skilled and enthusiastic Receptionist to join our team at Sun gate Hostel, a dynamic and multicultural company in the heart of a major city. As a Receptionist, you will be the first point of contact for our guests and will play a crucial role in ensuring their stay with us is enjoyable and memorable.
Key Responsibilities:- Guest Services: Provide exceptional customer service, ensuring a warm and welcoming experience for all guests.
- Reservation Management: Efficiently manage reservations, check-in, and check-out processes to ensure a smooth and hassle-free experience for our guests.
- Communication: Respond to guest inquiries, provide detailed information about our services and local attractions, and resolve any issues that may arise.
- Facility Maintenance: Collaborate with the cleaning and maintenance team to ensure the facilities are clean, well-maintained, and meet the highest standards.
- Cash Handling: Process payments, handle cash transactions, and maintain accurate records.
- Event Coordination: Assist in organizing events and activities for guests, ensuring a fun and engaging experience.
- Problem Resolution: Effectively resolve guest complaints and issues, demonstrating a positive and proactive attitude.
- Experience: Previous experience in a similar role, preferably in the hospitality or tourism industry.
- Language Skills: High level of English and Spanish proficiency.
- Teamwork: Ability to work collaboratively in a multicultural environment.
- Communication Skills: Excellent communication and customer service skills.
- Technical Skills: Basic computer skills and knowledge of reservation management systems.
- Availability: Willingness to work rotating shifts, including weekends and holidays.
- Problem-Solving: Proactive attitude and ability to solve problems independently.
Join our dynamic team at Sun gate Hostel and enjoy a competitive salary, additional benefits, and the opportunity to work in a multicultural environment. You will also receive discounts on our services and activities.
