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Guest Services Coordinator
hace 2 meses
Company Overview: RMC Asia is a leading provider of hospitality and business solutions in Asia.
Job Summary: We are seeking a highly motivated and organized Front Office Representative to join our team in Phuket, Thailand. As a Front Office Representative, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Greeting Guests: Welcome guests upon arrival and make them feel welcome.
- Check-in and Check-out: Perform and administer check-ins and check-outs, ensuring all necessary documents are completed and accurate.
- Room Assignment: Assign rooms and take care of administrative duties related to room management.
- Guest Payments: Process guest payments and handle any related financial transactions.
- Information Provision: Be a source of information to guests on various matters such as transport and restaurant advice.
- Request Fulfillment: Accommodate general and unique requests from guests, ensuring their needs are met.
- Hotel Knowledge: Understand all hotel room categories, room rates, packages, and promotions.
- Departmental Communication: Communicate with all departments to fulfill guest requests and ensure seamless service delivery.
- Conflict Resolution: Handle complaints and diffuse conflict or tense situations with guests.
- Additional Duties: Perform other related duties in the front office department as required.
Program Benefits:
- Accommodation: Enjoy a comfortable and convenient place to stay.
- Visa Sponsorship: Receive support with visa application and sponsorship.
- Monthly Allowance: Receive a monthly stipend to support your living expenses.
- Meals: Enjoy 3 on-duty meals per day.
- Local Transportation: Have access to local transportation to and from work.
- Uniform and Laundry: Receive a uniform and laundry service.
- Group Insurance: Enjoy group insurance coverage.
- Arrival Support: Receive support with arrival and settlement in Phuket.
- Recruitment Opportunity: Have the opportunity to be recruited by the host company.
- Educational Travel Experience: Gain an unforgettable educational travel experience.
- Additional Benefits: Enjoy additional benefits provided by the host company.
Requirements:
- Education: Be an enrolled student or recent graduate within 24 months.
- Reference Letter: Provide a school, college, or university reference letter.
- Language: Have conversational English skills.
- Appearance: Be well-groomed and presentable.
- Personality: Possess a pleasant personality.
- Criminal Record: Have a clean criminal record.
- Drug Abuse: Not have a history of drug abuse.
- Passport Validity: Have a minimum of 6 months passport validity.
