Homeowner Account Manager and Services Coordinator

hace 4 semanas


Madrid, Madrid, España The Travel Chapter A tiempo completo

Job Title: Homeowner Account Manager and Services Coordinator

Job Summary:

We are seeking a highly skilled Homeowner Account Manager and Services Coordinator to join our team at The Travel Chapter. As a key member of our team, you will be responsible for managing homeowner accounts and coordinating services to ensure exceptional customer experiences.

Key Responsibilities:

  • Analyzing and utilizing data to set competitive prices and adjust them as necessary to maximize bookings
  • Cultivating and enhancing quality relationships with property owners
  • Recommending property upgrades, additions, and identifying new target audiences
  • Reviewing contracts to align with company standards and increase revenue
  • Liaising with homeowners regarding property inspections, property improvement opportunities, and ensuring their property meets all legal and company health and safety requirements
  • Networking with third-party suppliers, building relationships to ensure the successful delivery of services
  • Ensuring services meet and exceed homeowner and guest expectations
  • Providing on-call support, out of hours for homeowners and guests

Requirements:

  • Previous account management experience
  • Strong data analysis skills
  • A results-driven mindset
  • Excellent communication and influencing abilities
  • A customer-focused mentality
  • Proactive problem-solving skills
  • Ability to consistently follow processes and procedures
  • Experience of dealing successfully with challenges and achieving a positive resolution
  • Experience of working effectively both independently and as part of a team
  • A valid driver's license (essential as some time will be spent visiting properties)

What We Offer:

  • Competitive salaries
  • A range of benefits, including eco-friendly company cars, 25 days' paid holidays plus bank holidays, a special day off for your or a loved one's birthday, £500 paid towards a holiday of your choice, a paid day to volunteer with a charity close to your heart, a friends and family discount scheme, life assurance for your peace of mind, social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts, and more

About Us:

We are The Travel Chapter, a rapidly growing company with a good culture and opportunities for employee development. We believe in taking care of our team and providing a supportive and inclusive work environment.



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