Homeowner Account Manager and Services Coordinator
hace 4 semanas
Job Title: Homeowner Account Manager and Services Coordinator
Job Summary:
We are seeking a highly skilled Homeowner Account Manager and Services Coordinator to join our team at The Travel Chapter. As a key member of our team, you will be responsible for managing homeowner accounts and coordinating services to ensure exceptional customer experiences.
Key Responsibilities:
- Analyzing and utilizing data to set competitive prices and adjust them as necessary to maximize bookings
- Cultivating and enhancing quality relationships with property owners
- Recommending property upgrades, additions, and identifying new target audiences
- Reviewing contracts to align with company standards and increase revenue
- Liaising with homeowners regarding property inspections, property improvement opportunities, and ensuring their property meets all legal and company health and safety requirements
- Networking with third-party suppliers, building relationships to ensure the successful delivery of services
- Ensuring services meet and exceed homeowner and guest expectations
- Providing on-call support, out of hours for homeowners and guests
Requirements:
- Previous account management experience
- Strong data analysis skills
- A results-driven mindset
- Excellent communication and influencing abilities
- A customer-focused mentality
- Proactive problem-solving skills
- Ability to consistently follow processes and procedures
- Experience of dealing successfully with challenges and achieving a positive resolution
- Experience of working effectively both independently and as part of a team
- A valid driver's license (essential as some time will be spent visiting properties)
What We Offer:
- Competitive salaries
- A range of benefits, including eco-friendly company cars, 25 days' paid holidays plus bank holidays, a special day off for your or a loved one's birthday, £500 paid towards a holiday of your choice, a paid day to volunteer with a charity close to your heart, a friends and family discount scheme, life assurance for your peace of mind, social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts, and more
About Us:
We are The Travel Chapter, a rapidly growing company with a good culture and opportunities for employee development. We believe in taking care of our team and providing a supportive and inclusive work environment.
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