Homeowner Account Manager and Services Coordinator

hace 2 días


Madrid, Madrid, España The Travel Chapter A tiempo completo

At The Travel Chapter, we're on a mission to showcase great places to stay in the UK, and we're looking for a talented Homeowner Account Manager and Services Coordinator to join our team. In this role, you'll be responsible for managing homeowner accounts and coordinating services to ensure seamless experiences for our guests.

Key responsibilities include:
- Analyzing data to set competitive prices and adjust them as necessary to maximize bookings
- Building and maintaining quality relationships with property owners
- Recommending property upgrades, additions, and identifying new target audiences
- Reviewing contracts to align with company standards and increase revenue

As a Service Co-Ordinator and Homeowner Account Lead, you'll be the primary point of contact for homeowners, ensuring that their properties meet all legal and company health and safety requirements. You'll also be responsible for networking with third-party suppliers, building relationships to ensure the successful delivery of services, and providing on-call support, out of hours for homeowners and guests.

Requirements for the role include:
- Previous account management experience
- Strong data analysis skills
- Results-driven mindset
- Excellent communication and influencing abilities
- Customer-focused mentality
- Proactive problem-solving skills
- Ability to consistently follow processes and procedures
- Experience of dealing successfully with challenges and achieving a positive resolution
- Experience of working effectively both independently and as part of a team

We offer a competitive salary, eco-friendly company car, 25 days' paid holidays plus bank holidays, and a range of benefits, including a special day off for your or a loved one's birthday, £500 paid towards a holiday of your choice, a paid day to volunteer with a charity close to your heart, and more. If you're passionate about delivering exceptional service and have a results-driven mindset, we'd love to hear from you.



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