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Guest Service Line Coordinator
hace 2 meses
We are seeking a highly skilled and experienced Guest Service Line Coordinator to join our team at Empresa reconocida. As a key member of our customer service team, you will be responsible for ensuring that all services offered by the Department are fulfilled efficiently and according to the set standards, in order to achieve the final satisfaction of the customers, as well as of the hotels served.
Key Responsibilities- Coordinate, supervise and support the management of all phone calls handled by Guest Service Line agents.
- Manage, coordinate and continuously train the Guest Service Line team, as well as monitor and analyze phone service satisfaction, implementing action plans whenever necessary.
- Experience in a similar position of 1 year.
- Preferably hotel experience.
- University education in Tourism, social sciences, PR, or similar.
- Proficiency in office package.
- High level of English. A second language will be an asset.
- Geographical availability is a plus.
- Teamwork and leadership.
- High customer and detail orientation.
- Change management, innovation and organization.
- Experience in team management.
- Excellent discounts through our global rewards program for you, your family, and friends.
- A development plan focused on your growth and professional development.
- A learning model centered around continuous and experiential learning.
- The opportunity to participate in different events and social activities of diversity and social inclusion.
Empresa reconocida is a unique company among the 20 largest international hotel groups, with an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
