Service Coordinator
hace 2 meses
**Job Summary**
We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Vertiv. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service delivery process.
**Key Responsibilities**
- Receive and route service calls to the appropriate teams
- Open customer service requests in our ERP system
- Process new orders for time and materials efficiently
- Schedule service requests to optimize engineer productivity
- Generate purchase orders for subcontractors following company policies
- Manage battery recycling requests and invoicing
- Coordinate repair center activities for low-power dispatching
- Collect debriefing information for clear invoicing and inventory management
- Invoice customers promptly upon job completion and close service requests accordingly
- Maintain discipline in ERP system usage
- Manage customer service gateways as needed
- Handle non-sale-related requirements and out-of-ERP shipments
- Provide weekly revenue projections updates and escalate capacity or material shortages
- Ensure efficiency, productivity, and overtime targets are met
- Distribute workload fairly among customer engineers
- Achieve relevant KPI targets
- Transfer leads to sales team
- Liaise with accounting department for invoicing procedures and with service sales team for customer dispatch and information supply
**Requirements**
- Secondary Technical School background
- Fluent in local language, English, Spanish or Portuguese as third language preferred
- Minimum 2 years working experience
- Computer literate in all office associated programs and ERP systems
- Customer service oriented with strong telephone skills
- Able to organize time well and work under pressure
- Ability to manage people and coordinate/run projects
**What We Offer**
At Vertiv, we are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and development. We offer a competitive salary and benefits package, as well as opportunities for professional growth and advancement.
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