Thermal Field Service Coordinator

hace 2 semanas

Madrid, Madrid, España Vertiv A tiempo completo
Job Title: Field Service Coordinator - Thermal

We are seeking a highly skilled and experienced Field Service Coordinator - Thermal to join our team in Madrid, Spain.

Job Summary:

The successful candidate will be responsible for coordinating and managing the field service operations for our thermal products. This includes responding to service calls, managing spare parts, and ensuring accurate and timely submission of paperwork.

Key Responsibilities:
  • Respond professionally to assigned service calls, adhering to procedures outlined in the Field Procedure Manual and safety policies.
  • Keep dispatching center informed of schedule and job statuses, ensuring spare parts are properly managed.
  • Submit paperwork accurately and on time, providing debriefs for Wireless Field Service.
  • Maintain accuracy of customer and installed base database, reporting errors and identifying sales or service leads.
  • Act as key customer reference point for emergencies and troubleshooting, ensuring availability during weekends and nights as per labor laws.
  • Manage staff scheduling, holidays, and absences, ensuring efficiency, productivity, and KPI targets are met.
  • Provide technical support to Customer Engineers (CEs), conducting site visits to monitor safety and work standards.
  • Perform regular site and CE Health & Safety Audits, oversee van stocks inventory, and lead investigation into customer complaints.
  • Supervise warranty claims and ensure discipline in ERP system and Wireless Field Automation usage.
  • Administer On-the-Job Training, ensure engineers have correct tools, and manage time sheets and invoicing processes.
  • Assist dispatching team, provide 24/7 mobile support to engineers, and transfer leads to sales team.
Requirements:
  • Minimum 10 years of experience in the Air Conditioning industry / UPS industry
  • Computer Literate (All office associated programs including Outlook and Microsoft Project)
  • Able to manage people and coordinate/run projects
  • Well organized and able to work under pressure
  • Attitudes: Customer service oriented
What We Offer:

Vertiv is a dynamic and nurturing workplace that offers a range of benefits and opportunities for career growth and development.

We are committed to our Core Principles and Behaviors, which include Safety, Integrity, Respect, Teamwork, Diversity & Inclusion, Customer Focus, Operational Excellence, High-Performance Culture, Innovation, and Financial Strength.

We are looking for individuals who share our values and are passionate about delivering exceptional customer service and support.

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