AC Power Field Service Specialist

hace 2 semanas

Madrid, Madrid, España Vertiv A tiempo completo
Job Title: AC Power Field Service Coordinator

We are seeking a highly skilled and experienced AC Power Field Service Coordinator to join our team in Madrid, Spain.

Job Summary:

The AC Power Field Service Coordinator will be responsible for commissioning, preventive maintenance, and repairs of UPSs, batteries, and connectivity systems of VERTIV. This role requires excellent customer service skills, proactivity, and the ability to plan, organize, and manage time effectively.

Key Responsibilities:
  • Commission, maintain, and repair UPSs, batteries, and connectivity systems of VERTIV.
  • Establish and maintain excellent relationships with customers, salespeople, distributors, and other agents.
  • Manage assigned spare parts and ensure compliance with ITC regulations for Vertiv products.
  • Adhere to environmental guidelines set by Vertiv Spain and specific client facilities during interventions.
  • Respond professionally to all assigned service calls while on call.
  • Read, understand, and comply with all established procedures and safety policies.
  • Keep the dispatcher team informed of scheduled jobs and status updates through defined procedures.
  • Submit service requests (SR) daily in a timely, correct, and complete manner.
  • Keep the vehicle clean and properly maintained.
  • Report and advocate for any necessary sales or improvement opportunities at facilities.
  • Attend client meetings as required and act as a point of reference for key customers during emergencies.
  • Be available for weekend, evening, or after-hours work in accordance with local regulations.
  • Collaborate with supervisors to address operational issues on a daily basis.
  • Ensure compliance with ITC regulations and attend required technical and environmental trainings.
  • Comply with waste management regulations and procedures established by Vertiv Spain.
  • Stay updated on tasks and safety matters as a coordinator, including meetings and salary increases.
  • Conduct annual audits of occupational health and safety responsibilities.
Requirements:
  • Intermediate vocational training in electricity and electronics or university degree in electricity and electronics.
  • Office Package Management.
  • Demonstrable experience in the area of technical service or testing of UPS equipment will be valued.
  • Excellent customer service skills.
  • Proactivity, ability to plan, organize, and manage time effectively.
  • Valid driver's license.
  • Medium/high level of English.
What We Offer:

We offer a dynamic and nurturing work environment, opportunities for career growth and development, and a competitive compensation package.

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