Drives Field Service Specialist
hace 2 días
At Oilandgas.Org, we are committed to delivering exceptional service to our customers. As a Drives Field Service Technician, you will play a critical role in ensuring the smooth operation of our equipment and providing top-notch support to our clients.
Key Responsibilities:- Execute onsite service work, including commissioning, diagnostics, repairs, preventive maintenance, upgrades, and retrofits, according to work instructions and ABB processes.
- Deliver excellent customer service by meeting customers' needs while maintaining good relationships with customers.
- Work with others to identify new service business opportunities and help convince clients to take the complete service portfolio.
- Perform onsite service tasks, such as commissioning of equipment, diagnostics and repairs, preventive maintenance, upgrades, retrofits, etc.
- Ensure that Health, Safety & Environment (HSE) practices are of high standard and work to eliminate unsafe practices and incidents.
- Create and maintain strong relationships with customers, appreciating their needs and providing specialist assistance and solutions.
- Report work done (technical report, material used, timesheet, and travel expenses) in a timely manner and follow up when needed.
- Identify potential equipment failures and take corrective actions, troubleshoot complex equipment failures, and make recommendations to avoid the problem in the future.
- Make suggestions for product, quality, and customer service improvements and discuss them with the team.
- Educational background in Electrical/Electronic engineering or Professional Module (FP2).
- Deep knowledge of AC/DC drives technology is required.
- Sound knowledge (more than 5 years of experience) of and hands-on experience in servicing, maintaining, commissioning, and repairing ABB or other brand Drives for different types of industries and applications.
- Knowledge of industrial communications is highly appreciated.
- Proven experience in technical remote support using Digital tools.
- Results-oriented, active listening, and empathy for interaction with customers.
- Current car driving license (type B) valid in Spain as well as specific VISA/work permit for Spain.
- Fluent in Spanish and good command of English, both written and spoken.
- Proven leadership skills, with a collaborative, solutions-oriented approach, and strong communication skills.
Frequent domestic travelling will be required, as the role will require hands-on support at customer sites.
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