Drives Field Service Technician

hace 3 días

Madrid, Madrid, España Abb A tiempo completo
Job Title: Drives Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Your Role and Responsibilities
  • Execute onsite service work – commissioning, diagnostics, repairs, preventive maintenance, upgrades and retrofits – and remote technical support according to work instructions and in accordance with ABB processes, standards, and safety guidelines.
  • Deliver excellent customer service by meeting customers' needs, while maintaining good relationships with customers.
  • Work with others to identify new service business opportunities, helping to convince clients to take the complete service portfolio.
  • Perform onsite service tasks like commissioning of equipment, diagnostics and repairs, preventive maintenance, upgrades, retrofits, etc.
  • Ensure that Health, Safety & Environment (HSE) practices are of high standard, and working to eliminate unsafe practices and incidents.
  • Create and maintain strong relationships with customers, appreciating their needs and providing specialist assistance and solutions.
  • Report work done (technical report, material used, timesheet and travel expenses) in a timely manner and following up when needed.
  • Identify potential equipment failures and take corrective actions, troubleshooting complex equipment failures and making recommendations to avoid the problem in the future.
  • Make suggestions for product, quality and customer service improvements, and discuss them with the team.
Qualifications for the Role
  • Electrical/Electronic engineering degree or Professional Module (FP2).
  • Deep knowledge of AC/DC drives technology is required.
  • Sound knowledge (more than 5 years of experience) of and hands-on experience in servicing, maintaining, commissioning, and repairing ABB or other brand Drives for different types of industries and applications.
  • Knowledge of industrial communications is highly appreciated.
  • Proven experience in technical remote support using Digital tools.
  • Results oriented, active listening, and empathy for interaction with customers.
  • Current car driving license (type B) valid in Spain as well as specific VISA/work permit for Spain.
  • Fluent in Spanish and good command of English, both written and spoken.
  • Proven leadership skills, with a collaborative, solutions-oriented approach, and strong communication skills.
What's in it for you?
  • Get exposed to cutting-edge technology in Motion and have a visible impact on the future.
  • Play a part in anticipating, sensing and responding to technology trends.
  • Help customers in driving efficiency and sustainability, making a strong impact.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.

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