AC Power Field Service Coordinator
hace 4 semanas
At Vertiv, we are seeking a highly skilled AC Power Field Service Coordinator to join our team in Madrid, Spain.
Job Summary:The AC Power Field Service Coordinator will be responsible for commissioning, preventive maintenance, and repairs of UPSs, batteries, and connectivity systems of VERTIV. They will play a vital role in establishing, promoting, and maintaining excellent relationships with customers, salespeople, distributors, and other agents.
Key Responsibilities:- Commission, maintain, and repair UPSs, batteries, and connectivity systems of VERTIV.
- Establish and maintain excellent relationships with customers, salespeople, distributors, and other agents.
- Manage assigned spare parts and ensure compliance with ITC regulations for Vertiv products.
- Adhere to environmental guidelines set by Vertiv Spain and specific client facilities during interventions.
- Respond professionally to all assigned service calls while on call.
- Read, understand, and comply with all established procedures and safety policies.
- Manage spare parts periodically to ensure proper handling.
- Keep the dispatcher team informed of scheduled jobs and status updates through defined procedures.
- Maintain accurate customer information and report any errors detected.
- Submit service requests (SR) daily in a timely, correct, and complete manner.
- Keep the vehicle clean and properly maintained.
- Report and advocate for any necessary sales or improvement opportunities at facilities.
- Attend client meetings as required and act as a point of reference for key customers during emergencies.
- Be available for weekend, evening, or after-hours work in accordance with local regulations.
- Collaborate with supervisors to address operational issues on a daily basis.
- Ensure compliance with ITC regulations and attend required technical and environmental trainings.
- Comply with waste management regulations and procedures established by Vertiv Spain.
- Stay updated on tasks and safety matters as a coordinator, including meetings and salary increases.
- Conduct annual audits of occupational health and safety responsibilities.
- Intermediate vocational training in electricity and electronics or university degree in electricity and electronics.
- Office Package Management.
- Demonstrable experience in the area of technical service or testing of UPS equipment will be valued.
- Excellent customer service skills.
- Proactivity, ability to plan, organize, and manage time effectively.
- Valid driver's license.
- Medium/high level of English.
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