Customer Service Coordinator

hace 3 semanas


Madrid, Madrid, España The Travel Chapter A tiempo completo
Key Responsibilities

As a Customer Service Coordinator, you will be responsible for providing excellent customer service to our guests and homeowners. This includes assisting with queries, complaints, and feedback, as well as coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.

What You'll Be Doing
  • Assisting guests before, during, and after their stay, dealing with any queries and or problems they have.
  • Providing accurate timescales for when the properties will be prepared and ready to receive guests.
  • Coordinating our cleaning and maintenance teams to ensure our properties are well-maintained.
  • Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.
Requirements
  • An enthusiastic and friendly team player with previous customer service experience.
  • Strong organisational skills, and able to run the administration of our property portfolio to a high standard.
  • A resilient character capable of successfully dealing with challenges and achieving positive resolutions.
What We Offer
  • A competitive salary and benefits package.
  • A fun and dynamic work environment.
  • Opportunities for career development and growth.

We are passionate about what we do and take a common-sense approach to getting things done. We learn from our mistakes and adapt, remembering to stay curious and never stop evolving.



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