Guest Service Line Agent

hace 2 días


Madrid, Madrid, España Melia Hotels International A tiempo completo
Join Our Team as a Guest Service Line Agent

We are seeking a highly skilled and customer-focused Guest Service Line Agent to join our team at Meliá Hotels International. As a key member of our Guest Service Centre, you will be responsible for managing all telephone calls from our hotels, providing exceptional service to both internal and external customers.

Key Responsibilities:

  • Manage telephone calls from hotels, using a tone of voice and phrasing appropriate to each request
  • Utilize Guest Experience tools linked to the system to provide seamless service
  • Work collaboratively with the team to ensure excellent customer satisfaction

Requirements:

  • High School Diploma
  • Experience in a telephone service or customer service position
  • Excellent communication and problem-solving skills
  • Knowledge of hospitality processes and tools, such as PMS
  • Fluency in Spanish (native) and English (minimum level B1), with knowledge of French and/or German an asset

What We Offer:

  • Excellent discounts through our global My Melia Rewards program
  • Opportunities for growth and professional development
  • International experiences and travel opportunities
  • A learning model focused on continuous and experiential learning
  • Corporate Social Responsibility initiatives and social activities

About Us:

Meliá Hotels International is a unique and dynamic company, with a passion for hospitality and a commitment to excellence. We are a global leader in the hotel industry, with over 380 hotels in more than 40 countries. Our team is dedicated to providing exceptional service and creating unforgettable experiences for our guests.



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