Job Title: Receptionist Trainee

Job Summary: We are seeking a highly motivated and organized individual to join our team as a Receptionist Trainee at Toc Gestión Hotelera. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.

Key Responsibilities:

• Manage guest check-in and check-out processes, including room allocation and key distribution.
• Assist with booking and rooming list management, including revisions and cancellations.
• Provide information on hotel facilities, services, and local attractions.
• Handle guest inquiries and resolve issues in a professional and courteous manner.
• Collaborate with the concierge team to provide exceptional guest experiences.
• Monitor and maintain the front desk area, including inventory and equipment.
• Assist with administrative tasks, such as report generation and data entry.

Requirements:

• Pursuing tourism-related studies or equivalent experience.
• Fluent English and Spanish language skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• A competitive salary and benefits package.