Customer Success Coordinator

hace 7 días

Barcelona, Barcelona, España Ecovadis Germany Gmbh A tiempo completo
About the Role

We are seeking a highly motivated and experienced Customer Success Coordinator to join our Southern Europe team in Barcelona. As a key member of our team, you will be responsible for ensuring the successful implementation and adoption of our sustainability solutions among our customers.

Key Responsibilities
  • Act as a facilitator of customer success, guiding them through the implementation of our sustainability programs.
  • Assist customers in creating effective communication strategies to engage internal stakeholders and suppliers.
  • Help customers identify and prioritize actions to achieve their strategic goals.
  • Deliver training sessions to customer stakeholders on the effective use of our sustainability solutions.
  • Enable customers to monitor their performance and progress through relevant program KPIs.
  • Manage the enablement of stakeholders to achieve program and strategic goals.
  • Help customers maximize the benefits of our customization options to suit their specific needs.
  • Represent the customer voice within EcoVadis to inform the development of our tools and processes.
  • Contribute to the development of EcoVadis services and maintain a positive team atmosphere.
Requirements
  • 2+ years of successful customer support experience in a fast-paced environment.
  • Preferably a Bachelor's degree in sustainability, supply chain, or business.
  • Fluency in English (reading, writing, and speaking) is essential.
  • Fluency in French and German is required.
  • Demonstrate analytical skills and attention to detail, with strong Excel skills.
  • Familiarity with summarizing data into insights for customer presentations using PPT or Slides.
  • Proficiency in G-Suite applications and other tools such as Salesforce or Wrike is a plus.
  • Confidence to work independently and manage time effectively.
  • Knowledge of procurement systems and/or SaaS solutions is an asset but not essential.
About EcoVadis

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social, and ethical risks. Our mission is to inspire and empower our customers to create sustainable impact by enabling them to set, fulfill, and continuously expand their ambition.

What We Offer
  • Competitive salaries and support for personal growth from day one.
  • International and friendly work environment.
  • Hybrid working model for colleagues living near our offices (4 days per month) or remote in the country you were hired in.
  • Home office allowance program.
  • 90 days Working from anywhere policy.
  • Meals and Transportation Vouchers (Cobee card).
  • Health, Wellness, and Dental Benefits.
  • Unlimited and confidential sessions with psychologists and online well-being programs.
  • Employee referral bonus policy.
  • Paid moving day (1/year).
  • Access to online learning library.
  • Virtual and in-person team building events.
  • Co-working space with various services + opportunity to work in different locations (Europe and International).

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