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Director of Customer Retention
hace 2 meses
About the Role:
We are seeking a seasoned retention and loyalty expert to lead our customer retention efforts. As the Director of Retention & Loyalty, you will be responsible for developing and implementing strategies to increase customer engagement and loyalty, driving revenue growth and reducing churn.
Key Responsibilities:
- Develop and execute retention and loyalty programs to drive customer engagement and loyalty
- Lead a team of retention and loyalty professionals to achieve business objectives
- Collaborate with cross-functional teams to integrate retention and loyalty strategies into overall business strategy
- Monitor and analyze customer data to inform retention and loyalty strategies
- Develop and manage budgets to achieve business objectives
Requirements:
- 10+ years of experience in retention and loyalty, with expertise in customer engagement and loyalty program design, implementation, and management
- 7+ years of experience driving retention performance, including building a learning culture and managing marketing experimentation
- 7+ years in a leadership or management role, demonstrating the ability to lead and influence cross-functional teams and agency partners
- Strong analytical and problem-solving skills, with the ability to interpret results and site metrics to drive change
- Proven experience as a resourceful and results-oriented self-starter, thriving in a feedback-driven, hands-on environment
What We Offer:
- A competitive salary and benefits package
- The opportunity to work with a dynamic and growing company
- A collaborative and supportive team environment
About Us:
We are a digital marketing business enjoying hyper-growth at the moment. We are experts within the entertainment sectors, and for an experienced, Director level, CRM / Retention and Loyalty expert, this represents a great opportunity to think outside of the box and get involved in the types of projects you won't be able to, elsewhere.