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Digital Sales Associate
hace 2 meses
About SoftwareOne
SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology.
Our Mission
We are driven to deliver a portfolio of software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX.
Job Summary
We are seeking a highly motivated and results-driven Digital Sales Associate to join our team in Barcelona. As a Digital Sales Associate, you will be the main point of contact for our SME clients in the Dach Region, managing relationships and ensuring exceptional service delivery.
Key Responsibilities
- Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.
- Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
- Rewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
- Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
- Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
- Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
- Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
- Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.
Requirements
- Education: A degree in commerce or related fields is a plus, but not required.
- Experience: At least two years of sales experience, preferably in B2B.
- Ability to Learn: Capable of learning IT topics and having good business acumen.
- Passion for Sales: Enthusiastic about sales and committed to achieving excellence in customer satisfaction.
- Strong Communication and Negotiation Skills: Ability to communicate clearly, take initiative, and persuade effectively.
