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Director of Retention and Loyalty

hace 2 meses

Marbella, Málaga, España Humankind Global Recruitment A tiempo completo
Job Title: Director of Retention and Loyalty

At Humankind Global Recruitment, we are seeking a highly skilled and experienced Director of Retention and Loyalty to join our team. As a key member of our marketing department, you will be responsible for developing and implementing retention and loyalty strategies that drive customer engagement and revenue growth.

About the Role:
  • Develop and execute retention and loyalty strategies that align with our business objectives
  • Lead a team of retention and loyalty professionals to ensure successful program implementation and execution
  • Collaborate with cross-functional teams to identify and prioritize customer retention and loyalty initiatives
  • Monitor and analyze customer data to inform retention and loyalty strategies
  • Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams
Requirements:
  • 10+ years of experience in retention and loyalty, with a proven track record of success
  • 7+ years of experience in a leadership or management role, with a strong focus on customer engagement and loyalty
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and drive business decisions
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal teams
  • Ability to travel internationally (15-20% of the time)
What We Offer:
  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive work environment
  • The chance to develop and implement innovative retention and loyalty strategies