Partner Manager

hace 3 días

Malaga, España SD Worx A tiempo completo

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring **people solutions** to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span **the entire employee journey**, from getting people paid to attracting, rewarding, and developing talent.

Your Role:
To manage allocated workstreams as they relate to SD Worx external payroll and partners. Role holder will maintain partnership, policies and procedures to drive partner performance and follow-up of service delivery escalations to the payroll partners in certain region
- clear focus on the end-to-end process (commercial, operational, relationship) across the SD Worx Network

As a CUSTOMER COACH - you will have the skills and ability to demonstrate that you can:

- Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.
- From Service transaction to Customer journey, can assess the client’s situation, fundamental wishes and needs, also in unstructured context, and to add more value than the customer expected throughout the full customer journey and over omni channels.
- Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style.

Your Responsibilities:
1.Build strong external and internal relationships to drive overall business performance

2. Manage relationship with SD Worx (HR/Payroll) partners on a global level and secure alignment with the SD Worx way of working

2. Primary contact for internal stakeholders on partner contract, services and pricing

3. Manage partner operational performance reviews, recommendations for service improvement
- including but not limited to resources, technology, processes and delivery models to drive improved quality and efficiency of partner deliverables

4.Act as the primary point of internal escalation for the international service delivery community, gathering and communicating a fact-based assessment and remedial action plans for agreed partner escalations

5.Follow up commercial and contracting elements with all partners. Set up back-to-back agreements deviating from standard

6.Establish and maintain effective internal and external communication channels to ensure the availability and dissemination (where appropriate) of relevant information, and capturing that information for future use

Your Profile:
1. Experience in a service delivery or partnership role

2. Considerable experience of managing relationships at various degrees of seniority
3. Strong operation knowledge and in-depth knowledge of reporting
4. Excellent analytical and presentation skills
5. Demonstrates a high level of people management ability and managing expectations

SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work. With the possibilities of flexible working hours, homework, working from other offices,you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond. We offer multiple trainings, projectswhere you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we** work as one**, moving from better to best together.

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