Partner Success Manager

hace 6 meses


Malaga, España Anywhere365 A tiempo completo

Anywhere365® is the world's first certified Microsoft Teams Cloud Contact Center and Dialogue Management solution. We are on a mission to create a "Mind-blowing" customer experience for global enterprises.

**The Role**:
**Strategic level**:

- Design and execute partner strategy aligned with AW365's mission and vision.
- Cultivate strong partner relationships to enhance **Indirect Customer Satisfaction &** **Adoption.**:

- Lead innovative projects to **Improve Partner Satisfaction** and Partner Capability **Optimization** - ensure knowledge and competence are enabled and embedded.
- Implement **Partner Excellence** s**trategies and best practices that demonstrate the advantages of A365 products.
- Collaborate closely with operational teams to roll out new solutions and features.
- Advise on product development strategy based on partner feedback and needs.
- **A365 Engagement** - oversee interaction, delivery performance, contractual SLAs, and escalation points.
- Lead, mentor, and develop a high-performance team.
- Oversee day-to-day operations and report on metrics.

**Tactical level**:

- Design processes and continuously drive innovative Service Improvement.
- Implement partner enablement and awareness programs for platform adoption.
- Implement processes and best practices that align with the organization's long-term goals.
- Define service product roadmaps, features, and enhancements based on partner and customer feedback.
- Proactively understand and address customer needs and challenges.
- Monitor service delivery performance meeting established service level agreements (SLAs).
- Regularly generate reports and track key performance indicators (KPIs) to evaluate service excellence.
- Identify and implement necessary changes and improvements in coordination with the operational chain.
- Work experience as a Customer Success Manager, Partner Service Manager, or Client Service Manager.
- 5+ years of work experience within the Software industry: CPaas, UCaaS, or SaaS in a scale-up environment.
- 5 + years of proven experience in leadership roles collaborating with C-level stakeholders.
- Proficient in change management, service & quality management, and process improvements.
- Stakeholder collaboration with Support, Professional Service, Product, & Cloud teams.
- Technical proficiency in SaaS platforms, Microsoft, Service Now, ITIL framework, and other relevant software tools.

**We pick character over skills**:

- **
Communication**:ensure efficient and professional communication throughout the organization.
- ** Leadership**: Inspire, motivate, foster shared purpose, lead by example.
- ** Collaboration**:work effectively, building strong, trustworthy relationships with others.
- **Customer centricity**:ensures top service by understanding customer’s needs.
- ** Problem-solving**:Analytical skills to identify and resolve customer issues, Quick thinking to provide on-the-spot solutions.
- **Empathy**:respond with sensitivity.



  • Malaga, España Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Partner Success Manager who is ready to join us in creating a...


  • Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - English*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **English-speaking** **Partner Development Manager****: - (On-site) **to join one of our exciting...


  • Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - English*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **English-Speaking Partner Development Manager **to join our exciting projects, with leading...


  • Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - English*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **French and English-speaking** **Customer Success Manager - (On-site) **to join one of our exciting...

  • Success Manager

    hace 7 meses


    Malaga, España Sprinklr A tiempo completo

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...

  • French Speaking

    hace 6 meses


    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - French*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **French** Speaking -** **Customer Success Manager **to join our exciting projects, with leading...


  • Malaga, España MultiSafepay A tiempo completo

    As **Partner **Manager Digital Agencies, **you are the point of contact for web development and digital marketing agencies, hosted platforms or SAAS solutions. Our objective is to partner with the best local providers to support MultiSafepay’s merchant acquisition efforts as well as existing merchant growth. To be successful in the Partner Manager role,...


  • Malaga, España Palo Alto Networks A tiempo completo

    **Company Description** This role can be based in Spain, France, UK, Italy, Germany or the Netherlands.** *** **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before....


  • Malaga, España KGR A tiempo completo

    We are recruiting for an international an Account Manager for the Norwegian market in Málaga **DUTIES AND RESPONSIBILITIES**: Manage partner forecasting/partners performance by tracking tools Responsible for partner pipeline management, detect new opportunities and drive successful and profitable closure of deal rate Responsible for a portfolio of...


  • Malaga, España KGR A tiempo completo

    We are recruiting for an international an Account Manager for the Danish market in Málaga **DUTIES AND RESPONSIBILITIES**: Manage partner forecasting/partners performance by tracking tools Responsible for partner pipeline management, detect new opportunities and drive successful and profitable closure of deal rate Responsible for a portfolio of partners...


  • Malaga, España goFLUENT A tiempo completo

    **Customer Success Manager / Chef de projet**: **Qui sommes-nous** Le groupe goFLUENT, basé dans plus de 20 pays, est un acteur incontournable du secteur EdTech, pionnier et maintenant leader, nous accompagnons la stratégie Learning de nos clients (Fortune 500 & Start-Ups). En associant technologie, contenus professionnels et laccompagnement humain, nous...

  • Account Manager

    hace 6 meses


    Malaga, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian-speaking Account Manager for their Málaga office. Position: Account Manager Location: Málaga, Spain Employment type: Full-time Remuneration: Base salary + bonuses. **DUTIES AND RESPONSIBILITIES**: - Manage partner forecasting/partners...


  • Malaga, España KGR A tiempo completo

    We are recruiting for an international an Account Manager for the Swedish market in Málaga. **DUTIES AND RESPONSIBILITIES**: Manage partner forecasting/partners performance by tracking tools Responsible for partner pipeline management, detect new opportunities and drive successful and profitable closure of deal rate Responsible for a portfolio of...


  • Malaga, España KGR A tiempo completo

    We are recruiting for an international an Account Manager for the Finnish market in Málaga. **DUTIES AND RESPONSIBILITIES**: Manage partner forecasting/partners performance by tracking tools Responsible for partner pipeline management, detect new opportunities and drive successful and profitable closure of deal rate Responsible for a portfolio of...


  • Malaga, España KGR A tiempo completo

    We are recruiting for an international an Account Manager for the Dutch market in Málaga. **DUTIES AND RESPONSIBILITIES**: Manage partner forecasting/partners performance by tracking tools Responsible for partner pipeline management, detect new opportunities and drive successful and profitable closure of deal rate Responsible for a portfolio of partners...


  • Malaga, España Careerxtra A tiempo completo

    We are working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian-speaking Account Manager for their Málaga office. Position: Account Manager Location: Málaga, Spain Employment type: Full-time Remuneration: Base salary + bonus DUTIES AND RESPONSIBILITIES: - Manage partner forecasting/partners performance by tracking tools -...

  • Account Manager

    hace 6 meses


    Malaga, España JUJUR A tiempo completo

    Position: Swedish Account Manager Location: Benalmádena, Spain Employment type: Full-time Remuneration: Base salary + bonuses. **DUTIES AND RESPONSIBILITIES**: - Manage partner forecasting/partners performance by tracking tools - Responsible for partner pipeline management, detect new opportunities and drive successful and profitable closure of deal...

  • Account Manager

    hace 6 meses


    Malaga, España JUJUR A tiempo completo

    Position: Norwegian Account Manager Location: Málaga, Spain Employment type: Full-time Remuneration: Base salary + bonuses. **DUTIES AND RESPONSIBILITIES**: - Manage partner forecasting/partners performance by tracking tools - Responsible for partner pipeline management, detect new opportunities and drive successful and profitable closure of deal...


  • Malaga, España Avanade A tiempo completo

    Come join us We are looking for a motivated HR Business partner to join our HR team. **Together we go beyond.** Skills and experiences - 4-8 years of professional experience in a Human Resources Business Partner role - Demonstrated success in delivering employee programs that impacted/improved the success of an organization/department - Excellent written...


  • Malaga, España Avanade A tiempo completo

    Come join us We are looking for a motivated HR Business partner to join our HR team. **Together we go beyond.** Skills and experiences - 4-8 years of professional experience in a Human Resources Business Partner role - Demonstrated success in delivering employee programs that impacted/improved the success of an organization/department - Excellent written...