Success Manager
hace 7 meses
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way
**Job Description**:
The Success Team
Our execution is defined by the 3 focus areas, or Obsessions. Our Customer Obsession is going the full distance in understanding what value means to each member of the customers’ organization. Our Product Obsession is developing and refining our technology as a way of life. Our Learning Obsession is constantly empowering every team member to reach their full potential. We believe that our clear vision, and robust global execution will enable us to make our customers ‘happier.’
Success Manager
What You'll Do
You will be the owner for your book of business and drive product retention, consumption, adoption, engagement, and growth for a set of customers.
- Deliver Value
- Be able to deliver on, and communicate the value associated with the customer’s investment in the Sprinklr platform to guarantee retention & customer growth
- Understand customer's current Sprinklr implementation and ensure maximization of business value realized by the customer through consultative support, training, business reviews and configuration optimisation
- Strategic Trusted Advisor
- Establish and nurture senior level relationships built on trust, develop client champions, and identify key stakeholders
- Become your customer’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr
- Drive Adoption
- Empower Sprinklr customers to improve their end-customers’ digital experiences and achieve business objectives through the adoption of Sprinklr product
- Develop a deep understanding of customer needs and be able to tie them to specific Sprinklr use cases, product features, benefits, and value propositions - and ensure you & your team know how to communicate them effectively
- Be hands on on the platform and stay updated to Sprinklr’s latest features to deliver the best suited solutions to customers
- Guarantee Retention and Grow the business
- Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business (upsell and cross-sell)
- Identify opportunities for customer references and case studies
- Account Governance
- Manage and track key performance indicators (KPIs) - including renewal, consumption, adoption, and expansion commitments - to ensure exceptional, predictable results
- Calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives - while achieving targeted renewal rate
- Manage Internal Stakeholders
- Be a customer advocate within Sprinklr providing feedback to engineering teams to develop / identify new features & products
- Serve as the internal voice of the customer and advocate for your customers’ needs (services, support, product management, executive alignment)
- Work closely with multiple teams (sales. support, product specialists, services etc.) within Sprinklr
Who You Are & What Makes You Qualified
- 4+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization
- Deep product experience with the aptitude to learn new platforms and features
- Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms will be a plus
- Advanced analytical skills with proven competency in data tools and methodologies, ability to collate, harmonise and visualise data, and present the statistical merit in a business case
- Ability to interpret industry specific trends across different verticals or lines of business
- Ability to operate autonomously, engage stakeholders across regions, and lead change management
- Intrinsically motivated to tackle unique client use cases, passion to solve business challenges, and commitment to client delight
- Demonstrated passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
- Direct experience in working with or for social media management software is preferred
- Social media ads certifications or Digital Marketing Certifications preferred
- 3 or 4-year college / university degree
- Excellent written and verbal communication skills, articulation skills and a compelling
-
Customer Success Manager
hace 6 meses
Malaga, España Webhelp A tiempo completo**Location** - Málaga, Spain**Language** - English*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **French and English-speaking** **Customer Success Manager - (On-site) **to join one of our exciting...
-
Customer Success Manager
hace 6 meses
Malaga, España goFLUENT A tiempo completo**Customer Success Manager / Chef de projet**: **Qui sommes-nous** Le groupe goFLUENT, basé dans plus de 20 pays, est un acteur incontournable du secteur EdTech, pionnier et maintenant leader, nous accompagnons la stratégie Learning de nos clients (Fortune 500 & Start-Ups). En associant technologie, contenus professionnels et laccompagnement humain, nous...
-
Partner Success Manager
hace 6 meses
Malaga, España Anywhere365 A tiempo completoAnywhere365® is the world's first certified Microsoft Teams Cloud Contact Center and Dialogue Management solution. We are on a mission to create a "Mind-blowing" customer experience for global enterprises. **The Role**: **Strategic level**: - Design and execute partner strategy aligned with AW365's mission and vision. - Cultivate strong partner...
-
French Speaking
hace 6 meses
Malaga, España Webhelp A tiempo completo**Location** - Málaga, Spain**Language** - French*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **French** Speaking -** **Customer Success Manager **to join our exciting projects, with leading...
-
Partner Success Manager with German
hace 6 meses
Malaga, España Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Partner Success Manager who is ready to join us in creating a...
-
Account Manager
hace 6 meses
Malaga, España Leadoo A tiempo completoMalaga - Posted 21 hours ago Are you a proactive and results-driven individual with a passion for driving customer success? We’re seeking a talented Account Manager to join our dynamic team in Malaga and play a key role in empowering our customers to achieve outstanding results with Leadoo’s Conversion Tools. **About the Role** As an Account Manager,...
-
HR Manager
hace 7 meses
Malaga, España Transcom Spain A tiempo completo**Transcom seeks talented individuals like you to join our HR team supporting the next-gen CX!** So let’s start something brilliant together: become an HR Manager in Malaga. As an HR Manager, you will play a pivotal role in driving our HR initiatives and ensuring the well-being and productivity of our workforce. You will oversee all HR operations for our...
-
Assistant Store Manager
hace 6 meses
Malaga, España McArthurGlen Designer Outlets A tiempo completo**Job description** Calvin Klein es una marca global con ideales audaces y progresistas. Originalmente centrada en los jeans, la marca se hizo popular gracias a sus provocadoras y sugerentes campañas de publicidad. El mínimalismo, la elegancia y una estética seductora son las características principales de sus diseños, imprimiendo carácter a la moda...
-
Performance Manager
hace 6 meses
Malaga, España Blue Dawn Marketing A tiempo completo**Applicants must have a Spanish work permit and be able to work at our office in San Pedro de Alcantara. Not Remote.** **What are we looking for?** Blue is looking for a bright, analytical, team member who thrives in a fast-paced and dynamic environment to bring digital and operations expertise to the fast-growing digital industry. This **Performance...
-
Account Manager
hace 6 meses
Malaga, España Webhelp A tiempo completo**Location** - Málaga, Spain**Language** - Danish*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **Danish-speaking Account Manager** **(On-site) **to join one of our exciting projects. **What we...
-
Account Manager
hace 7 meses
Malaga, España Webhelp A tiempo completo**Location** - Benalmadena, Spain**Language** - Norwegian*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for **Norwegian-speaking Account Manager** **(On-site) **to join one of our exciting projects. What...
-
Cloud Account Manager with Dutch
hace 6 meses
Malaga, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a Dutch-speaking customer-facing Account Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales. Position: Account Manager Location:...
-
Cloud Account Manager with French
hace 6 meses
Malaga, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a French-speaking customer-facing Account Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales. Position: Account Manager Location:...
-
Cloud Account Manager with Flemish
hace 7 meses
Malaga, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a Dutch-speaking customer-facing Account Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales. Position: Account Manager Location:...
-
Product Manager
hace 6 meses
Malaga, España Ebury A tiempo completoEbury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Product Manager - Lending** **Malaga office** Join a high-performing team in a Product manager role. As...
-
Account Manager
hace 6 meses
Malaga, España Webhelp A tiempo completo**Location** - Málaga, Spain**Language** - German*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix + Webhelp** and work with energetic people who strive to enjoy every day. We are looking for a **German-speaking Account Manager (On-site) **to join one of our exciting projects. What we offer...
-
Portuguese Account Manager
hace 7 meses
Malaga, España JL Talent Partners A tiempo completoWe're looking for a **Portuguese** speaking **Account Manager** to join our client's team in the beautiful Málaga! **What you'll do**: - Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship - Quarterback sales from lead to purchase; be the main point of contact for our...
-
Marketplace Manager
hace 7 meses
Malaga, España FMIT Solutions A tiempo completo**WHO WE ARE** Are you ready to take on the challenge of building the data supply chain? Our team creates cutting-edge software for data extraction, streaming, and exploitation that's used to transform their businesses. We're looking for talented and innovative technical professionals to join our dynamic team. Our headquarters are based in the beautiful...
-
Cloud Account Manager with Swedish
hace 6 meses
Malaga, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a Swedish-speaking customer-facing Account Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales. Position: Account Manager Location:...
-
Account Manager
hace 7 meses
Malaga, España Webhelp A tiempo completo**Location** - Málaga, Spain**Language** - Danish*** **Description**: Ready to advance your sales career? Start working with a world leader in innovative cloud solutions and embark on a transformative journey with us at Concentrix + Webhelp. Seize the opportunity to unlock your potential and achieve extraordinary success! As an Account Manager you will...