Customer Service Representative Uk

hace 6 meses

Asturias provincia, España Axalta Coating Systems A tiempo completo

Job Description:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a Customer Service Representative UK to join us at our facility in Asturias.

The CSR UK is a key role within the team, acting as primary customer interface for external customers, distributors, potential customers, and internal stakeholders.

Key responsibilities:
- Receives and processes all types of customer orders including complex orders, processes (laboratory work requests or sample sending etc.)- Actively monitors open orders, products availability, and lead-time developments to ensure that deliveries arrive at the customer on time- Interacts and works closely with the business team, sales representatives, back office to ensure that the customers’ requirements are met, and to have a better understanding of the market’s organization- Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments.- Follows desk procedures/policies in compliance with SOX, ISO, and other requirements- Processes customer service and product complaints and returns according to Complaint Management process and return policies

Key requirements:
- Education: Bachelor’s degree or equivalent through experience- Language skills: Fluency in English is a must- Computer knowledge: Proficient in Word and Excel & good knowledge of SAP- Ideally 2 years of experience in a customer service, supply chain on logistics department within an international company- Excellent communications skills (verbal and in writing)- Customer focused, team player and ability to work under pressure

Conditions:

- 6 months contract initially.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

LI-AP1

Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

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