Customer Service Representative Export
hace 5 meses
Job Description:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are currently looking for Customer Service Representative to join us at our facility in Asturias.
The Customer Service/Business Relationship professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories..
Key responsibilities:
- Primary customer interface for external customers, distributors, and potential customers, managing relationships and understanding their roles and responsibilities- Monitors open orders and lead-time developments, ensuring timely deliveries and addressing late orders due to various factors-
- Collaborates with internal Axalta Partners to meet customer requirements and commitments- Drives adoption of digital tools such as the Webshop, providing support and reporting issues- Manages end-to-end customer order processes, including order handling, offer management, price calculations, returns, and invoicing- Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)- Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation- Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence- Handles activities related to customer and price master data maintenance, cash collection, rebates, commissions, inventory management, complaint processing, and quality control.
Key requirements:
- Education: Bachelor’s degree or equivalent through experience- Language skills: Fluency in English. Ideally French or Arabic. Spanish will be beneficial as the role is based out in Spain.- Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP. Ideally experience in working with CRM Tools- Ideally 2 years of experience in customer service, and supply chain or logistics department within an international company- Export knowledge. Maritime.- Excellent communication skills (verbal and in writing)- Customer focused- Detailed oriented- Team player
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
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