Customer Service Representative
hace 5 meses
Job Description:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are currently looking for a Customer Service Representative to join us at our facility in Asturias.
Key responsibilities:
- Receives and processes all types of customer orders including complex orders, returns, rebates in compliance with SOX requirements. Processes internal requests related to customer inquiries performing quality control checks and takes subsequent corrective actions
- Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.
- Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents
- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model
- Performs standard Customer and Price Master Data Maintenance.
- Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits
- Processes customer service and product complaints and returns according to Complaint Management process and return policies.
Key requirements:
- Education: Bachelor’s degree or equivalent through experience
- Language skills: Fluency in English and in Spanish. Italian and Portugues is a plus.
- Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP. Ideally experience in working with CRM Tools
- Ideally 2 years of experience in a customer service, supply chain on logistics department withing an international company
- Excellent communications skills (verbal and in writing)
- Customer focused
- Detailed oriented
- Team player
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
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