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Customer Service Representative
hace 4 semanas
DESCRIPTION
**CUSTOMER SERVICE REPRESENTATIVE (ENGLISH**:
**Are you passionate about customer service and fluent in English?**:
We are looking for a **Customer Service Representative (CSR** to join our commercial and marketing team. If you love interacting with people and helping them on their journey, keep reading
At Cofrico, our human team is key to successfully lead the sustainable growth process in which the company is immersed. We take risks and dare to innovate to offer our customers and collaborators a unique and incomparable experience. We are innovative, dynamic and enthusiastic, and we work every day to offer the best solutions and experiences to our clients and collaborators.
What is **Gradhoc**?
It is a software that integrates a wide range of state-of-the-art technologies such as loT, digital twin and artificial intelligence. Thanks to it, we will be able to improve your business’s energy efficiency, ensure food safety and implement predictive maintenance.
Due to Gradhoc’s growth in both national and international markets, we are on a mission to offer innovative and personalized solutions to our clients. We believe that excellent customer service is key to success, and we strive to provide the best experience possible for those who trust us. We want you to be part of this adventure
**What will you do?**:
As a **CSR**, you will be the first point of contact for our potential clients. This means your work will be essential in generating business opportunities and helping our team achieve its goals. Here are some of your responsibilities:
- Initiating contact with potential Gradhoc clients and presenting our solutions.
- Following up with leads and maintaining proactive communication.
- Arranging meetings and appointments between clients and our sales team.
- Collaborating with the marketing team to enhance our customer service strategy.
**If you feel this is the opportunity you’ve been waiting for, we want to meet you**:
**REQUIREMENTS**:
**What are we looking for?**:
- At least two years of experience in customer service or a similar role within the software industry.
- Fluent proficiency in English (spoken and written - essential for communication with our international clients If you also know French, that’s a big plus
- Exceptional communication skills and empathy to build strong relationships with clients.
- Ability to work as part of a team and adapt to a dynamic environment.
- Proactiveness and eagerness to learn - at Gradhoc and Cofrico, there’s always room to grow.
