Bilingual Customer Service Representative
hace 7 meses
**Bilingual Customer Service Representative**
Employment Type: Full Time, Entry Level
Department: Customer Service
CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.
**Skills and attributes for success**:
- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
- Document your communications in our database.
**Qualifications**:
- Bilingual and fully fluent in English and Spanish (both written and verbal)
- High School diploma or General Educational Development (GED) certificate
- Minimum of two (2) years of customer service, call center, or contact center work history.
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
**Ideally, you will also have**:
- Ability to follow policies, procedures, and regulations.
- Strong written and verbal communication skills.
- Excellent customer service, dependability and time management skills.
- Keyboarding proficiency of at least 40 words per minute.
- Call Center (omnichannel) background a plus.
***
**Our Commitment**:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
**We care about our employees. Therefore, we offer a comprehensive benefits package.**
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation
Explore additional job opportunities with CGS on our Job Board:
Phone: +1 (888) 680-5916
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