Account Director, Enterprise

hace 4 meses

Madrid, España Genesys A tiempo completo

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

**Job Description**:
Job Title: Account Director Enterprise

Department & Team: Sales Iberia

Reports to: Luis Miguel Dominguez

Location: Madrid (Flexible)

Summary:
A Account Director is a consultative sales professional, responsible for driving revenue growth and bringing in net new business from prospects and current customers.

You will help to solve the business needs of prospects and customers with Genesys solutions. You will be responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline. You will support Genesys growth across different industries such as Finance, Energy and Security.

It’s also not a “manage and don’t do” role. We are looking for a thoughtful leader and strategic partner to work in a hands-on style providing expertise around specific areas of interest, to discuss industry best practices and development of high-level strategies

We are looking for someone able to lead through a passion for great CX, innovation, and commitment to results. Your consultative and selling experience is a key to succeed, together with your ability to communicate with all levels within customer or prospect’s large multinational accounts organizations. Superior active listening skills needed that will drive you to collaborate effectively alongside multiple team members, in an international and dynamic environment.

Some details about what you will do:

- Manage Genesys Enterprise accounts through accurate quarterly forecasting, account resource coordination, account strategy and planning
- Coordinate the activities of Account Managers Enterprise
- Develop and maintain competitive knowledge on industries and products
- Collaborate with peers and management around ways to continually improve the sales process
- Identify customer needs and effectively understand and respond to customer objections
- Connect client’s business objectives with Genesys offerings and solutions
- Negotiate and close sales campaigns
- Guide customer and prospect corporate strategic initiatives
- Build and expand relationships with Economic Buyer in prospect and customer accounts
- Assist in creating an environment of teamwork and continuous improvement

Minimum requirements:

- 10+ years of previous B2B experience with a documented track record of success in complex and Consultative Sales Environment
- Proven record of meeting/exceeding established goals
- Experience in coordinating a team and the strategy for Enterprise Accounts
- Strong time-management and organizational skills
- Familiar with Salesforce or other leading CRMs, Microsoft Office and particularly excellent PowerPoint skills
- Excellent written and verbal communication skills
- Business very fluent Spanish and English

Preferred skills:

- University degree
- Enterprise software or contact center industry experience
- Cloud or Saas based software sales
- Team management

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


Reasonable Accommodations:
Reasonable Accommodations Form

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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