Sales Operations and Customer Service Manager

hace 7 meses

Alcobendas, España Velux Residential A tiempo completo

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

**Are you a great leader enthusiastic about delivering quality customer experiences? Join our team as a Sales Operations and Customer Service Manager and play a vital role in ensuring customer satisfaction and team success.**

As the Sales Operations and Customer Service Manager, you will oversee two core activities: handling homeowner inquiries and managing dealer inquiries related to the (pre-)order to cash flow process. Your primary focus will be on achieving customer satisfaction, resolving issues efficiently, and fostering long-term customer loyalty.

**Your key responsibilities**
- **Team Management**:Coordinate and develop teams to optimize customer service, performance, customer-centric and open working environment.
- **Customer Support**:Handle inbound homeowner and dealer inquiries, ensuring consistent, high-quality support aligned with company goals.
- **Process Improvement**:Evaluate and optimize processes, implementing best practices for efficiency and customer satisfaction.
- **Data Analysis**:Deliver insights from customer feedback to inform decision-making and ensure continuous improvement.
- **Communication**:Collaborate cross-functionally to relay customer feedback, team performance and ensure transparency with management.
- **Compliance and Safety**:Ensure adherence to laws and regulations, maintaining a secure working environment.

**Your qualification**

We expect you to:

- Demonstrate a significant commitment to prioritizing customer satisfaction.
- Possess robust leadership skills and effective team management abilities.
- Have advanced communication and interpersonal skills.
- Showcase adeptness in problem-solving and making sound decisions.
- Have proficiency in analytical thinking and data analysis.
- Demonstrate flexibility and expertise in managing change effectively.
- Have at least fundamental skills in using ERP/CRM/Reporting tools.
- English language for clear communication in a global context.

**Your opportunities**

You will be part of an international company where commitment and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference. We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.

**Application and contact**

**Equal Opportunity Employer**:
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.

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