Team Leader Sales Operations And Customer Service

hace 4 meses


Alcobendas, España Velux Group A tiempo completo

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

Are you a great leader enthusiastic about delivering quality customer experiences? Join our team as a Team Leader Sales Operations and Customer Service and play a vital role in ensuring customer satisfaction and team success.

As the Sales Operations and Customer Service Manager, you will oversee two core activities: handling homeowner inquiries and managing dealer inquiries related to the (pre-)order to cash flow process.

Your primary focus will be on achieving customer satisfaction, resolving issues efficiently, and fostering long-term customer loyalty.

Your key responsibilities

Team Management: Coordinate and develop teams to optimize customer service, performance, customer-centric and open working environment.

Customer Support: Handle inbound homeowner and dealer inquiries, ensuring consistent, high-quality support aligned with company goals.

Process Improvement: Evaluate and optimize processes, implementing best practices for efficiency and customer satisfaction.

Data Analysis: Deliver insights from customer feedback to inform decision-making and ensure continuous improvement.

Communication: Collaborate cross-functionally to relay customer feedback, team performance and ensure transparency with management.

Compliance and Safety: Ensure adherence to laws and regulations, maintaining a secure working environment.

Your qualifications

Demonstrate a significant commitment to prioritizing customer satisfaction.

Possess robust leadership skills and effective team management abilities.

Have advanced communication and interpersonal skills.

Showcase adeptness in problem-solving and making sound decisions.

Have proficiency in analytical thinking and data analysis.

Demonstrate flexibility and expertise in managing change effectively.

Have at least fundamental skills in using ERP / CRM / Reporting tools.

Possess good knowledge and proficiency in MS Office applications.

English language for clear communication in a global context.

Your opportunities

You will be part of an international company where commitment and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference.

We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.

#J-18808-Ljbffr



  • Alcobendas, España VELUX Group A tiempo completo

    In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. Are you a great leader enthusiastic about...


  • Alcobendas, España Velux Group A tiempo completo

    In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned...


  • Alcobendas, España VELUX Group A tiempo completo

    In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.The VELUX Group is an international, family-owned...


  • Alcobendas, España Velux Residential A tiempo completo

    In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned...


  • Alcobendas, España Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...


  • Alcobendas, Madrid, España Velux Group A tiempo completo

    In the VELUX Group, we are committed to creating a bright future for our customers. As a key player in the sustainable indoor living industry, we empower those who live, work and play under our roofs to transform their spaces and enjoy healthier everyday lives with more daylight and fresh air.This role offers an exciting opportunity to make a real impact on...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...


  • Alcobendas, España Thermo Fisher Scientific A tiempo completo

    Job Title: Order Processing Specialist Reports To: Sales Operations Manager Group/Division/ BU: AIG / CMD / Customer Service Shared Services Career Band: 03 Location: Alcobendas - Madrid No. of Direct Reports: 0 Job Duties: - Complete all Thermo contract review requirements and coordinate with Accounting as necessary to assist in account set up. - Verify...


  • Poligono Industrial Alcobendas, España Leroy Merlin España A tiempo completo

    **CONTEXT** Adeo is the world’s third largest retailer in DIY and decoration goods, with over €32bn yearly revenues and 150 000 employees across 15 countries. Key group brands include Leroy Merlin, Bricoman, Obramat, Tecnomat, Obramax, Bricocenter and Weldom. We are driven by a shared sense of purpose to make home a positive place to live. We are...

  • Sales Operations

    hace 2 meses


    Alcobendas, España Curium Pharma A tiempo completo

    Curium is the world's largest nuclear medicine company with more than a century of experience in the industry. We develop, manufacture and distribute premium radiopharmaceutical products to help patients around the world. Our proven heritage, combined with a pioneering approach, is the hallmark of delivering innovation, excellence and unparalleled...


  • Alcobendas, Madrid, España Expeditors A tiempo completo

    Expeditors is a leading global logistics company with over 22,000 trained professionals and 357 locations worldwide. Our innovative, customer service-based approach to logistics fosters a professional, leadership-driven environment that prioritizes teamwork and collaboration.About the RoleWe are seeking a highly skilled District Sales Operations Coordinator...


  • Alcobendas, Madrid, España Expeditors A tiempo completo

    Job OverviewWe are seeking a highly motivated Sales Operations Manager to join our team in Madrid, with the opportunity to relocate to Barcelona after 6 months. This role will involve managing monthly reports, sales meetings, and events to drive customer engagement.About ExpeditorsExpeditors is a global logistics company that offers a unique blend of...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    Role is for internal back-office support for a Sales Team which sells Service and Maintenance on OEM Lab Instrumentation. Impacts the Company's goals to sell Service & Maintenance by creating and handling requests to generate quotes, contracts, tenders, and service orders. What does our role require - We act as point of contact for internal departments to...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories,...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy,...

  • Sales Operations Manager

    hace 2 semanas


    Alcobendas, Madrid, España Velux Group A tiempo completo

    About the RoleThe Velux Group is seeking a skilled Sales Operations Manager to oversee customer inquiries and manage dealer relationships. This role plays a vital part in ensuring customer satisfaction and team success.Key ResponsibilitiesCoordinate and develop teams to optimize customer service and performance.Handle inbound homeowner and dealer inquiries,...


  • Alcobendas, España Beliani A tiempo completo

    Description We're firm believers that happiness is attainable for everyone.That's why we offer our customers the widest selection of home and garden furniture at attractive prices, operating in 17 European markets and constantly expanding our reach.Our motto, 'Delivering Happiness,' isn't just a slogan.It's the driving force behind everything we do.From the...


  • Alcobendas, España Alfa Laval Corporate Ab A tiempo completo

    .Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital...


  • Alcobendas, España Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...


  • Alcobendas, España Thermo Fisher Scientific A tiempo completo

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy,...