Team Leader Sales Operations And Customer Service
hace 3 meses
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
Are you a great leader enthusiastic about delivering quality customer experiences? Join our team as a Team Leader Sales Operations and Customer Service and play a vital role in ensuring customer satisfaction and team success.
As the Sales Operations and Customer Service Manager, you will oversee two core activities: handling homeowner inquiries and managing dealer inquiries related to the (pre-)order to cash flow process.
Your primary focus will be on achieving customer satisfaction, resolving issues efficiently, and fostering long-term customer loyalty.
Your key responsibilities
Team Management: Coordinate and develop teams to optimize customer service, performance, customer-centric and open working environment.
Customer Support: Handle inbound homeowner and dealer inquiries, ensuring consistent, high-quality support aligned with company goals.
Process Improvement: Evaluate and optimize processes, implementing best practices for efficiency and customer satisfaction.
Data Analysis: Deliver insights from customer feedback to inform decision-making and ensure continuous improvement.
Communication: Collaborate cross-functionally to relay customer feedback, team performance and ensure transparency with management.
Compliance and Safety: Ensure adherence to laws and regulations, maintaining a secure working environment.
Your qualifications
Demonstrate a significant commitment to prioritizing customer satisfaction.
Possess robust leadership skills and effective team management abilities.
Have advanced communication and interpersonal skills.
Showcase adeptness in problem-solving and making sound decisions.
Have proficiency in analytical thinking and data analysis.
Demonstrate flexibility and expertise in managing change effectively.
Have at least fundamental skills in using ERP / CRM / Reporting tools.
Possess good knowledge and proficiency in MS Office applications.
English language for clear communication in a global context.
Your opportunities
You will be part of an international company where commitment and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference.
We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.
#J-18808-Ljbffr
-
Team Leader Sales Operations and Customer Service
hace 4 semanas
Alcobendas, España VELUX Group A tiempo completoIn the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. Are you a great leader enthusiastic about...
-
Team Leader Sales Operations And Customer Service
hace 5 meses
Alcobendas, España Velux Group A tiempo completoIn the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned...
-
Team Leader Sales Operations and Customer Service
hace 6 meses
Alcobendas, España VELUX Group A tiempo completoIn the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.The VELUX Group is an international, family-owned...
-
Alcobendas, Madrid, España VELUX Group A tiempo completoAbout the RoleIn the VELUX Group, we are committed to empowering our employees to make a difference. As a Sales Operations and Customer Service Team Lead, you will play a vital role in ensuring customer satisfaction and team success.Key ResponsibilitiesTeam Management: Coordinate and develop teams to optimize customer service, performance, and...
-
Alcobendas, Madrid, España VELUX Group A tiempo completoAbout the RoleIn the VELUX Group, we are committed to empowering our employees to make a difference. As a Sales Operations and Customer Service Team Lead, you will play a vital role in ensuring customer satisfaction and team success.Key ResponsibilitiesTeam Management: Coordinate and develop teams to optimize customer service, performance, and...
-
Sales Operations and Customer Service Manager
hace 5 meses
Alcobendas, España Velux Residential A tiempo completoIn the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned...
-
Sales Operations and Customer Service Manager
hace 4 semanas
Alcobendas, Madrid, España VELUX Group A tiempo completoTransform Customer Experiences with VELUX GroupWe are seeking a skilled Sales Operations and Customer Service Manager to join our team at VELUX Group. As a key member of our organization, you will play a vital role in ensuring customer satisfaction and team success.Your Key ResponsibilitiesTeam Management: Coordinate and develop teams to optimize customer...
-
Marketplace Team Leader
hace 4 semanas
Alcobendas, Madrid, España Leroy Merlin - España A tiempo completoJob Title: Team Leader MarketplaceLeroy Merlin - España is seeking a talented Team Leader to support the growth of our marketplace.About the RoleThe Team Leader will play a key role in the long-term improvement of the customer and seller experience, as well as the success of the marketplace.ResponsibilitiesSupervise, motivate, and develop a team of Key...
-
Marketplace Team Leader
hace 4 semanas
Alcobendas, Madrid, España Leroy Merlin - España A tiempo completoJob Title: Team Leader MarketplaceLeroy Merlin - España is seeking a talented Team Leader to support the growth of our marketplace.About the RoleThe Team Leader will play a key role in the long-term improvement of the customer and seller experience, as well as the success of the marketplace.ResponsibilitiesSupervise, motivate, and develop a team of Key...
-
Sr Customer Service Representative
hace 5 meses
Alcobendas, España Thermo Fisher Scientific A tiempo completoJob Title: Order Processing Specialist Reports To: Sales Operations Manager Group/Division/ BU: AIG / CMD / Customer Service Shared Services Career Band: 03 Location: Alcobendas - Madrid No. of Direct Reports: 0 Job Duties: - Complete all Thermo contract review requirements and coordinate with Accounting as necessary to assist in account set up. - Verify...
-
Corporate Sales Operations Specialist
hace 3 semanas
Alcobendas, Madrid, España Giunti Psychometrics A tiempo completoJob Title: Corporate Sales Operations SpecialistAbout the Role:We are seeking a highly skilled Corporate Sales Operations Specialist to join our team at Giunti Psychometrics. As a key member of our sales operations team, you will be responsible for designing, optimizing, and implementing sales processes, policies, and procedures to drive efficiency and...
-
Team Leader Marketplace
hace 5 meses
Poligono Industrial Alcobendas, España Leroy Merlin España A tiempo completo**CONTEXT** Adeo is the world’s third largest retailer in DIY and decoration goods, with over €32bn yearly revenues and 150 000 employees across 15 countries. Key group brands include Leroy Merlin, Bricoman, Obramat, Tecnomat, Obramax, Bricocenter and Weldom. We are driven by a shared sense of purpose to make home a positive place to live. We are...
-
Sales Operations
hace 6 días
Alcobendas, España Curium Pharma A tiempo completoCurium is the world's largest nuclear medicine company with more than a century of experience in the industry. We develop, manufacture and distribute premium radiopharmaceutical products to help patients around the world. Our proven heritage, combined with a pioneering approach, is the hallmark of delivering innovation, excellence and unparalleled...
-
Sales Operations
hace 7 días
Alcobendas, España Curium Pharma A tiempo completoCurium is the world's largest nuclear medicine company with more than a century of experience in the industry. We develop, manufacture and distribute premium radiopharmaceutical products to help patients around the world. Our proven heritage, combined with a pioneering approach, is the hallmark of delivering innovation, excellence and unparalleled...
-
Sales Operations
hace 1 semana
Alcobendas, España Curium Pharma A tiempo completoCurium is the world's largest nuclear medicine company with more than a century of experience in the industry. We develop, manufacture and distribute premium radiopharmaceutical products to help patients around the world. Our proven heritage, combined with a pioneering approach, is the hallmark of delivering innovation, excellence and unparalleled service....
-
Sr Service Support Representative
hace 5 meses
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoRole is for internal back-office support for a Sales Team which sells Service and Maintenance on OEM Lab Instrumentation. Impacts the Company's goals to sell Service & Maintenance by creating and handling requests to generate quotes, contracts, tenders, and service orders. What does our role require - We act as point of contact for internal departments to...
-
Customer Sales Support Coordinator
hace 5 meses
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy,...
-
Sr Customer Service Administrator and Warehousing
hace 5 meses
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories,...
-
Sr Service Support Representative
hace 5 meses
Alcobendas, España Thermo Fisher Scientific A tiempo completoAt Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...
-
Sr Service Support Representative
hace 5 meses
Alcobendas, España Thermo Fisher Scientific A tiempo completoWhen you’re part of Thermo Fisher Scientific, you’ll do exciting work and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. At Thermo Fisher Scientific, each of...