Customer Service Representative

hace 7 días


Alcobendas, España Thermo Fisher Scientific A tiempo completo

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources and tools they need to take science a step beyond.

When you are part of the team at Thermo Fisher Scientific, you will do important work Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our formidable team and help us make significant contributions to the world

a) **Responsibilities**:

- Identify and assess customers’ needs to achieve satisfaction and direct activities to appropriate departments.
- Build sustainable relationships of trust through open and interactive communication.
- Work on assignments/projects as part of a team (not limited to local area)
- Escalate and problem solve customer inquiries and complaints without managerial support.
- Maintains daily customer services reports.
- Inform customer of deals and promotions.
- Tenders, ensure collation of information from all relevant parties, provides timely response to Public and Private Tenders invitations.
- Coordintaes with internal departments (Sales and support) to provide relevant information and input. Acts according to Co. policy and procedures.
- Escalates T&C issues to Finance/Legal when required. Be involved in European Tender group sharing experience and reporting.
- Respect timetable and turns established to cover phone service (uninterrupted service) from 8am to 17.00 pm.
- Handling with carriers and suppliers.
- General office or reception duties required.
- Other duties: It could be required to you to perform duties other than those given above. The duties and responsibilities indicated may vary without changing the general character of the duties or the level of responsibility entailed. Such variations are common and would not of themselves support the re-evaluation of the document.

b) **Minimum Qualifications**:

- Shown experience in similar administrative roles.
- Competent with Microsoft Office suite.
- Ability to work in a team and under pressure.
- Excellent time management skills.
- Good interpersonal and communication skills in English; Portuguese would be an asset.

**c) It will be valued**:
Portuguese would be an asset.

d) **employee benefits**:according to Company Guidelines

You will be one of our 70,000 extraordinary minds who has a unique story to tell. Join us and be part of our singular mission—enabling our customers to make the world healthier, cleaner, and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.



  • Alcobendas, Madrid, España LOUIS VUITTON A tiempo completo

    We are seeking a skilled Customer Service Representative to join our team at Louis Vuitton's prestigious Palma de Mallorca store.In this role, you will have the opportunity to work with a diverse clientele and provide exceptional customer experiences.About the JobAs a Customer Service Representative, you will be responsible for welcoming clients, providing...


  • Alcobendas, Madrid, España Smileland Dental A tiempo completo

    Company OverviewFurther Group is a fast-growing and dynamic company at the forefront of innovation, leveraging cutting-edge technology and a deep understanding of the healthcare sector to deliver turnkey solutions for the treatment of serious medical conditions.We work with insurers, large employers, and affinity organizations worldwide to accelerate...


  • Alcobendas, España Stryker A tiempo completo

    A Lead Customer Service Representative is responsible for effectively executing the OTC (Order To Cash) and Order Management processes for customers in his or her assigned country or region. The main objectives are to provide “Best in Class” Customer Service and ensure the highest level of customer satisfaction and experience to both internal and...


  • Alcobendas, Madrid, España Achilles Information A tiempo completo

    We're looking for a Portuguese speaking Customer Service Representative.As a Customer Service Representative, you will provide professional and efficient administrative and customer care support through all aspects of servicing and maintaining existing and new customer accounts. The Customer Service Representative ensures a smooth and streamlined process as...


  • Alcobendas, España DeLaval A tiempo completo

    **Customer Service Representative** Do you want to work in a global company where you can contribute to a more sustainable food production? DeLaval is a leading developer, manufacturer and supplier of solutions for dairy farmers around the world. As a company built on innovation, we constantly work to find ways of helping our customers do more with...


  • Alcobendas, España Sin nombre A tiempo completo

    We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona! This is a complex role, which means you need to be organized, communicative, and able to interact with different stakeholders (customers, logistics, manufacturing, and service representatives). Your primary...


  • Poligono Industrial Alcobendas, España Euronet Telerecarga (epay España) A tiempo completo

    **Descripción del empleo** **epay, a Euronet Worldwide Company.** - Somos líderes mundiais na comercialização, distribuição de produtos pré-pagos (conteúdos digitais) e processamento de transações. - Nossa rede comercial de vendas alcança atualmente, 323.000 lojas de retalhistas, em 39 países. - Reconhecimento mundial por nosso profissionalismo...


  • Alcobendas, Madrid, España Insud Pharma A tiempo completo

    Job OverviewThe Customer Service Specialist is responsible for delivering exceptional customer service and satisfaction to internal and external customers within the EMEA region.This role requires knowledge of our products, business segments, and customer needs. Ideal candidates are eager to learn, confident, friendly, outgoing, and willing to assist and...


  • Alcobendas, España Wolters Kluwer A tiempo completo

    En Wolters Kluwer, somos líderes en el mercado en servicios y soluciones de información. Ayudamos a profesionales de finanzas, contabilidad y empresas de todos los tamaños a aumentar su productividad, consiguiendo mejores resultados gracias a nuestros flujos de trabajo optimizados a través de la tecnología y guiados por nuestra amplia experiencia en el...


  • Alcobendas, Madrid, España Werfen A tiempo completo

    Job Summary The Customer Service Business Partner is a pivotal role within our Customer Service Center of Excellence, responsible for driving optimization and automation of customer service processes. This position focuses on enhancing performance through data-driven insights, benchmarking, customer feedback, and continuous improvement initiatives. The ideal...


  • Alcobendas, Madrid, España Smileland Dental A tiempo completo

    Role OverviewThe ideal candidate will have previous customer service experience or exposure to working in a healthcare setting. Working as a Customer Service representative at Smileland Dental, you will assess, plan, implement, monitor, and evaluate actions required to provide the best remote support to the patient prior, during, and after their virtual care...


  • Alcobendas, Madrid, España Mars Renewable A tiempo completo

    Mars Renewable is a dynamic sports and digital company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork.About UsWe are committed to innovation and digital transformation, pushing boundaries and embracing the future of technology.About the JobIn this role, you will process orders received from domestic and...


  • Alcobendas, España Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...

  • Customer Service Manager

    hace 4 semanas


    Alcobendas, Madrid, España Consult A tiempo completo

    Job Title: Customer Service ManagerExciting Opportunity: Join Us at the Forefront of Innovative ChangeAre you ready to be part of a transformative journey with a company on the brink of strategic evolution?We are a dynamic organization poised to revolutionize a groundbreaking product area that is reshaping the global market and driving exponential growth.As...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...


  • Alcobendas, Madrid, España AP Solutions GmbH Branch in Spain (AP So A tiempo completo

    We are seeking an experienced Customer Service expert to join our team at AP Solutions GmbH Branch in Spain. As a key member of our B2B service delivery team, you will play a vital role in delivering exceptional customer experiences.About the JobIn this role, you will be responsible for managing customer service activities, working closely with internal...


  • Alcobendas, España Importante grupo A tiempo completo

    OverviewThe Customer Service Specialist is responsible for providing world-class customer service and satisfaction to all Mechanix Wear internal and external customers within the EMEA region. This position is often the first person a Mechanix Wear customer interacts with. The role requires knowledge of our products, our uniquely different business segments...


  • Alcobendas, España Stryker A tiempo completo

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Alcobendas, Madrid, España Tapestry, Inc. A tiempo completo

    In this role, you will have the opportunity to work with customers who appreciate the Coach brand. You will be responsible for meeting personal sales and productivity goals, delivering exceptional customer service, and representing the brand in a professional manner.Skills and Qualifications:Able to communicate effectively with customers and staffPrior...


  • Alcobendas, España Babel Profiles A tiempo completo

    We’re looking for passionate individuals to join an exciting new Customer Relations Hub (CRH) in Barcelona, where we are creating an innovative platform to enhance the customer experience in the luxury automotive industry. As a Customer Expert for the Iberian market, you will play a crucial role in delivering exceptional service and building strong...