Customer Service Representative

hace 7 meses


Poligono Industrial Alcobendas, España Euronet Telerecarga (epay España) A tiempo completo

**Descripción del empleo**

**epay, a Euronet Worldwide Company.**
- Somos líderes mundiais na comercialização, distribuição de produtos pré-pagos (conteúdos digitais) e processamento de transações.
- Nossa rede comercial de vendas alcança atualmente, 323.000 lojas de retalhistas, em 39 países.
- Reconhecimento mundial por nosso profissionalismo e oferta de serviços.
- _____________________________

Buscamos um Customer Service Representative localizado em Madrid-Espanha para o mercado espanhol e português.

**Responsibilidades**:

- Receber e efetuar chamadas telefônicas de atendimento ao cliente
- Manter relacionamentos sólidos com os clientes, lidando com dúvidas e necessidades com rapidez e profissionalismo
- Fornecer informações sobre produtos e serviços aos clientes existentes
- Abertura de contas de clientes e manutenção de registos de clientes
- Interagir com outros departamentos internos (IT, Operações, Financeiro, Logistica e etc.) para resolução de incidências, acompanhando-as e garantindo o feedback imediato aos clientes
- Elaboração de relatórios de produtos e/ou serviços
- Auxiliar o Business Market Developer na criação de documentos necessários para as atividades comercial e de marketing

**Habilidades**:

- Customer service
- Foco na qualidade
- Resolução de conflitos
- Documentação/organização
- Atenção ao pormenor
- Saber ouvir
- Análise de dados e informação
- Microsoft Office
- Multi-tasking

**Español avançado**

**Português avançado**

**Inglês é uma vantagem**

**Mínimo 1 ano de experiência em centros de atendimento telefónico**

**Tipo de oferta**: Contrato permanente com um período de teste de 2 meses.

**Benefícios**:

- Trabalho híbrido
- Cartão de restaurante

Horário de trabalho:

- Turno de 8 horas (10-18:30) Aprox.

Tipo de puesto: Jornada completa, Contrato indefinido

Sueldo: 15.000,00€-17.500,00€ al año

Beneficios:

- Cesta de navidad
- Eventos de la empresa
- Opción a contrato indefinido
- Ordenador de empresa
- Teléfono de empresa
- Ticket restaurante

Horario:

- De lunes a viernes

Experiência:

- Atención al cliente: 1 año (Obligatorio)

Idioma:

- Inglés (Deseable)

Ubicación del trabajo: Teletrabajo híbrido en 28108 Alcobendas, Madrid



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