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(Z956) Customer Service Representative With Spanish And English
hace 1 mes
We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona This is a complex role, which means you need to be organized, communicative, and able to interact with different stakeholders (customers, logistics, manufacturing, and service representatives). Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to delivery to payment process.
What will you be doing?- Managing customer service requests such as end-to-end order status management, for example:
- Order creation based on input from client and field sales representative
- Input and tracking of repair/calibration requests
- Manage product changes or returns
- Monitor end-to-end order process status and ensure closure
- Resolve questions around invoicing requirements, contract issues/administration or lease administration
- Language requirements: Proficiency in Spanish and English
- Minimum of 3 years relevant experience in a complex, fast-paced customer service environment
- Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”
- Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
- Good time management and organizational skills to maximize productivity
- Detail and process oriented to ensure data accuracy and operational excellence
- Proactively resolve complex issues with the best interest of customers and Keysight in mind
- Positively manage stress that is typical in a customer service environment
