Team Leader, Service Support

hace 7 meses


Alcobendas, España Thermo Fisher Scientific A tiempo completo

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

***

This position is responsible for customer satisfaction, through the supervision of the day to day performance of the Service Operations team. Ensures professional customer service and efficient and effective support for the various product-related teams. Impacts directly upon customer satisfaction and achievement of the sales & service plan of the Company, by ensuring the effective and efficient operation of a customer service function.

**Key Responsibilities**:

- Acts as contact point for customers/partners and ensure timely resolution of escalations and satisfactory outcome for internal and external customer requests.
- Provides leadership for a team in service operations and is responsible for the success of the daily operations of the group. Monitors individual performance, coaches, carries out competency reviews and goal setting. Participates in ad hoc special projects as required. Utilizing various reports to manage the team Data Integrity of SAP.
- Ensures that the team meets or exceeds the operational requirements of Service Operations. Operational requirements will be defined by means of both internal guidelines and KPI's (key performance indicators) and agreements with other Business Units.
- Liaises with Managers & Team Leaders to ensure high levels of customer satisfaction through a consistent, professional approach to the customer.

**Frequent Contacts**:
Internal
- Sales, Support and Service country teams. Manager & Customer Care Managers and Team Leaders on a daily basis.

External
- Both verbally and in writing, at all levels, with the Division's customers. Occasional customer visits.

**Minimum Requirements/Qualifications**:

- Basic Knowledge of SAP or equivalent CRM tool.
- Excellent communication skills (Written and verbal)
- Fluent in English - Additional language would be an advantage (French/Swedish/Danish/German/Spanish/Italian/Dutch)
- Strong Understanding of a service business and customer experience.
- Strong Computer literacy - 'Microsoft Office' - Word/Excel/PowerPoint.
- Must possess excellent administration skills, organisational aptitude and the ability to plan and time manage various tasks.
- Ability to work in remote organisation or with a remote manager, is essential.
- Strong team work and leadership skills and must work as part of a team across various countries.
- Has 5+ years in a customer experience environment with leadership experience advantageous

**Other Job Requirements**:

- Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...


  • Alcobendas, Madrid, España Alfa Laval A tiempo completo

    About the RoleAlfa Laval Iberica is seeking an experienced Digital Service Team Manager to lead their digital service team. The ideal candidate will have a strong technical background, excellent communication skills, and experience in managing teams.Main ResponsibilitiesBe responsible for the entry channel of the Digital Solution Center for unplanned and...


  • Alcobendas, España Velux Group A tiempo completo

    In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.Are you a great leader enthusiastic about delivering...


  • Alcobendas, España Velux Group A tiempo completo

    In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned...

  • Marketplace Team Leader

    hace 1 semana


    Alcobendas, España LEROY MERLIN A tiempo completo

    Adeo is the world’s third largest retailer in DIY and decoration goods, with over €25bn yearly revenues and 130 thousand employees across 15 countries. Key group brands include Leroy Merlin, Bricoman, Bricomart, Dompro, AKI, Zodio and Alice Delice. The group recently launched its marketplace. It is a key pillar of an ambitious plan to transform the...


  • Alcobendas, España Ares Consultores A tiempo completo

    .CONTEXT Adeo is the world's third largest retailer in DIY and decoration goods, with over €32bn yearly revenues and 150,000 employees across 15 countries.Key group brands include Leroy Merlin, Bricoman, Obramat, Tecnomat, Obramax, Bricocenter, and Weldom.We are driven by a shared sense of purpose to make home a positive place to live.We are committed to...


  • Alcobendas, España ARES CONSULTORES A tiempo completo

    CONTEXT Adeo is the world’s third largest retailer in DIY and decoration goods, with over €32bn yearly revenues and 150,000 employees across 15 countries. Key group brands include Leroy Merlin, Bricoman, Obramat, Tecnomat, Obramax, Bricocenter, and Weldom. We are driven by a shared sense of purpose to make home a positive place to live. We are committed...


  • Alcobendas, España Ares Consultores A tiempo completo

    CONTEXTAdeo is the world's third largest retailer in DIY and decoration goods, with over €32bn yearly revenues and 150,000 employees across 15 countries.Key group brands include Leroy Merlin, Bricoman, Obramat, Tecnomat, Obramax, Bricocenter, and Weldom.We are driven by a shared sense of purpose to make home a positive place to live.We are committed to...


  • Alcobendas, España Enerpac Tool Group A tiempo completo

    We are currently hiring for a Sustaining Engineering Team Leader based in our Madrid office. The Sustaining Engineering Team Leader will be responsible for all engineering aspects of products assigned, will contribute toward cost, quality, and productivity improvements working with global and locally-based cross-functional teams and provide engineering...


  • Alcobendas, España Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...


  • Poligono Industrial Alcobendas, España Leroy Merlin España A tiempo completo

    **CONTEXT** Adeo is the world’s third largest retailer in DIY and decoration goods, with over €32bn yearly revenues and 150 000 employees across 15 countries. Key group brands include Leroy Merlin, Bricoman, Obramat, Tecnomat, Obramax, Bricocenter and Weldom. We are driven by a shared sense of purpose to make home a positive place to live. We are...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    Role is for internal back-office support for a Sales Team which sells Service and Maintenance on OEM Lab Instrumentation. Impacts the Company's goals to sell Service & Maintenance by creating and handling requests to generate quotes, contracts, tenders, and service orders. What does our role require - We act as point of contact for internal departments to...


  • Alcobendas, España Thermo Fisher Scientific A tiempo completo

    When you’re part of Thermo Fisher Scientific, you’ll do exciting work and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. At Thermo Fisher Scientific, each of...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...


  • Alcobendas, España Alfa Laval Corporate Ab A tiempo completo

    .Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital...


  • Alcobendas, España Alfa Laval Corporate AB A tiempo completo

    Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in...


  • Alcobendas, Madrid, España Alfa Laval A tiempo completo

    About the JobAlfa Laval Iberica seeks a Digital Service Team Manager to oversee the entry channel of its Digital Solution Center, ensuring end-to-end customer success for equipment with connected services. The ideal candidate will have technical expertise in service and maintenance, strong leadership skills, and excellent communication abilities.Main...


  • Alcobendas, España Thermo Fisher Scientific A tiempo completo

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy,...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    When you’re part of Thermo Fisher Scientific, you’ll do exciting work and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. At Thermo Fisher Scientific, each of...


  • Alcobendas, Madrid, España Allfunds Bank A tiempo completo

    Company OverviewAllfunds is a fast-paced, dynamic Wealthtech leader with 17 offices around the globe. We have a relentless passion for quality and a drive to keep ahead of the competition.SalaryThe estimated salary for this role is €60,000 - €80,000 per year, based on industry standards and location.Job DescriptionWe are seeking a Digital Wealth Manager...