Sr Service Support Representative-sca

hace 6 meses


Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

When you’re part of Thermo Fisher Scientific, you’ll do exciting work and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

At Thermo Fisher Scientific, each of our 70,000 outstanding minds has a unique story to tell. Join us and chip in to our mission - enabling our customers to make the world safer, cleaner and healthier.

**Job Title**:Sr Service Support Representative -SCA

**Position Summary**:
Contributes to Customer Satisfaction and takes care of meeting customer’s needs. Impacts Customer Satisfaction directly by meeting or exceeding customer's expectations in all contacts with the Service Operations team. Impacts upon the Company's achievement of Sales and Service plan and forecast by ensuring the timely and accurate processing of orders, contracts, tenders, service calls etc.

Support mainly our internal customers contracts sales rep preparing the quotes and then receiving the orders for booking the orders in SAP daily. Direct contact with finance department to ensure all the invoices are done accurately

**Key Responsibilities**:

- Acts as contact point for customers/partners and ensure timely resolution and satisfactory outcome for customer questions and requests.
- Ensures collation and collaboration of information and accurate, timely response to Public and Private Tender invitations with local Service Operations Offices.
- Co-ordinates with internal departments (GSS, Customer Care & Finance) to provide relevant information and input for all Service Contract Business which may include working with EMEA Offices of Service Operations.
- Ensures data integrity in SAP. Running a various business objects reports from SAP and managing clean data in our internal systems. Maintenance of Customer Data, Install Base of Instruments and Warranty/Contract Alignment
- Responsible for processing contract quotes, booking contracts against purchase orders and invoicing by executing the required tasks in SAP in a timely manner, within the company rules and guidelines.
- Participates in Service up selling programs (FLIP)
- Works together with Regional Managers and Team Leaders to get queries solved.
- As required, ensures accurate and timely delivery of parts/tools maintains partner Service Levels and monitors and provides feedback on quality issues.**Minimum Requirements/Qualifications**:

- Basic Knowledge of SAP or equivalent CRM tool.
- Strong communication skills (Written and verbal)
- Fluent in English - Additional language would be an advantage (French/Swedish/Danish/German/Spanish/Italian/Dutch/Czech)
- Good Understanding of a service business and customer experience.
- Computer literate - 'Microsoft Office' - Word/Excel/PowerPoint.
- Must possess excellent administration skills, organisational aptitude and the ability to plan and time manage various tasks.
- Ability to work in remote team or with a remote manager is essential.
- Experience in a customer contact/order administration role, preferably in a fast changing sales environment. In addition, must be able to work as part of a team.
- May require occasions travel for meetings and training across our locations
- Experience in a customer contact/order administration role for 3+ years, preferably in a fast changing sales environment. In addition, must be able to work as part of a Team.

**Other Job Requirements**:

- Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

**What we offer**:

- Employment with innovative, future/orientes organization
- Outstanding and development prospects
- Company pension scheme and other fringe benefits
- Flexible working

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...


  • Alcobendas, España Thermo Fisher Scientific A tiempo completo

    When you’re part of Thermo Fisher Scientific, you’ll do exciting work and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. At Thermo Fisher Scientific, each of...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    Role is for internal back-office support for a Sales Team which sells Service and Maintenance on OEM Lab Instrumentation. Impacts the Company's goals to sell Service & Maintenance by creating and handling requests to generate quotes, contracts, tenders, and service orders. What does our role require - We act as point of contact for internal departments to...


  • Alcobendas, España Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...


  • Poligono Industrial Alcobendas, España Euronet Telerecarga (epay España) A tiempo completo

    **Descripción del empleo** **epay, a Euronet Worldwide Company.** - Somos líderes mundiais na comercialização, distribuição de produtos pré-pagos (conteúdos digitais) e processamento de transações. - Nossa rede comercial de vendas alcança atualmente, 323.000 lojas de retalhistas, em 39 países. - Reconhecimento mundial por nosso profissionalismo...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...


  • Alcobendas, España Thermo Fisher Scientific A tiempo completo

    Job Title: Order Processing Specialist Reports To: Sales Operations Manager Group/Division/ BU: AIG / CMD / Customer Service Shared Services Career Band: 03 Location: Alcobendas - Madrid No. of Direct Reports: 0 Job Duties: - Complete all Thermo contract review requirements and coordinate with Accounting as necessary to assist in account set up. - Verify...

  • Svc Admin, Sr

    hace 7 meses


    Poligono Industrial Alcobendas, España Bio-Rad Laboratories A tiempo completo

    **Visión General**: Bio-Rad has an exciting opportunity for a temporary service admin. employee to join one of the world leaders within clinical diagnostics & life sciences and deliver excellent customer service to our key accounts across Spain. **The most important responsabilities would be**: - Manage all daily administration tasks of Service Team...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories,...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    **Inside Sales Representative (Genetic Analysis - Iberia)** - When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest...


  • Poligono Industrial Alcobendas, España Ria A tiempo completo

    Are you passionate about creating great customer experiences and fostering a culture of exceptional service? As a Customer Experience Coach for our Contact Centre, you will play a pivotal role in shaping the Customer experience and empowering our Representatives to excel in their roles. Your expertise and guidance will be crucial in creating a positive and...


  • Alcobendas, Madrid, España DELAVAL HOMES LIMITED A tiempo completo

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team at DeLaval Homes Limited. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a...

  • Customer Service

    hace 6 meses


    Poligono Industrial Alcobendas, España bernafon A tiempo completo

    **Back-up**: Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio...


  • Poligono Industrial Alcobendas, España Stryker Corporation A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy,...

  • IT Support Technician

    hace 8 meses


    Poligono Industrial Alcobendas, España Ria A tiempo completo

    Main functions - User´s support: remote and on-site support. (Connect remotely to other computers in the Europe division) - Microsoft System Administration: basic level. - Manage Active Directory: create accounts, users, groups, and distribution lists. - Give support in Europe Traveling to all Ria´s stores. - Experience with ticketing system tools (Manage...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    **Inside Sales Representative - Technical Sales Specialist Iberia for Molecular Biology & Sample Prep** **Location/Division Specific Information** Job Title: Inside Sales Representative - Technical Sales Specialist Iberia for Molecular Biology & Sample Prep Reports To: District Manager, Inside Sales TSS Group/Division: Life Sciences and Laboratory...


  • Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo

    **Inside Sales Representative - Technical Sales Specialist Iberia for Molecular Biology & Sample Prep** **Location/Division Specific Information** Job Title: Inside Sales Representative - Technical Sales Specialist Iberia for Molecular Biology & Sample Prep Reports To: District Manager, Inside Sales TSS Group/Division: Life Sciences and Laboratory...

  • Field Service Eng Iii

    hace 7 meses


    Poligono Industrial Alcobendas, España Bio-Rad Laboratories A tiempo completo

    **Visión General**: Bio-Rad has an exciting opportunity for a Field Service Engineer to join one of the world leaders within clinical diagnostics & life sciences and deliver excellent customer service to our key accounts across Spain (based in or around Tenerife - Canary Islands) The service team is responsible for all activities supporting the...


  • Poligono Industrial Alcobendas, España Stryker Corporation A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: An Associate Sales Representative is the...