Sr Service Support Representative
hace 5 meses
When you’re part of Thermo Fisher Scientific, you’ll do exciting work and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
At Thermo Fisher Scientific, each of our 70,000 outstanding minds has a unique story to tell. Join us and chip in to our mission - enabling our customers to make the world safer, cleaner and healthier.
**Job Title**:Sr Service Support Representative -SCA
Contributes to Customer Satisfaction and takes care of meeting customer’s needs. Impacts Customer Satisfaction directly by meeting or exceeding customer's expectations in all contacts with the Service Operations team. Impacts upon the Company's achievement of Sales and Service plan and forecast by ensuring the timely and accurate processing of orders, contracts, tenders, service calls etc.
Support mainly our internal customers contracts sales rep preparing the quotes and then receiving the orders for booking the orders in SAP daily. Direct contact with finance department to ensure all the invoices are done accurately
**Key Responsibilities**:
- Acts as contact point for customers/partners and ensure timely resolution and satisfactory outcome for customer questions and requests.
- Ensures collation and collaboration of information and accurate, timely response to Public and Private Tender invitations with local Service Operations Offices.
- Co-ordinates with internal departments (GSS, Customer Care & Finance) to provide relevant information and input for all Service Contract Business which may include working with EMEA Offices of Service Operations.
- Ensures data integrity in SAP. Running a various business objects reports from SAP and managing clean data in our internal systems. Maintenance of Customer Data, Install Base of Instruments and Warranty/Contract Alignment
- Responsible for processing contract quotes, booking contracts against purchase orders and invoicing by executing the required tasks in SAP in a timely manner, within the company rules and guidelines.
- Participates in Service up selling programs (FLIP)
- Works together with Regional Managers and Team Leaders to get queries solved.
- As required, ensures accurate and timely delivery of parts/tools maintains partner Service Levels and monitors and provides feedback on quality issues.**Minimum Requirements/Qualifications**:
- Basic Knowledge of SAP or equivalent CRM tool.
- Strong communication skills (Written and verbal)
- Fluent in English - Additional language would be an advantage (French/Swedish/Danish/German/Spanish/Italian/Dutch/Czech)
- Good Understanding of a service business and customer experience.
- Computer literate - 'Microsoft Office' - Word/Excel/PowerPoint.
- Must possess excellent administration skills, organisational aptitude and the ability to plan and time manage various tasks.
- Ability to work in remote team or with a remote manager is essential.
- Experience in a customer contact/order administration role, preferably in a fast changing sales environment. In addition, must be able to work as part of a team.
- May require occasions travel for meetings and training across our locations
- Experience in a customer contact/order administration role for 3+ years, preferably in a fast changing sales environment. In addition, must be able to work as part of a Team.
**Other Job Requirements**:
- Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment
**What we offer**:
- Employment with innovative, future/orientes organization
- Outstanding and development prospects
- Company pension scheme and other fringe benefits
- Flexible working
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
-
Sr Service Support Representative
hace 5 meses
Alcobendas, España Thermo Fisher Scientific A tiempo completoAt Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...
-
Sr Service Support Representative-sca
hace 5 meses
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoWhen you’re part of Thermo Fisher Scientific, you’ll do exciting work and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. At Thermo Fisher Scientific, each of...
-
Sr Service Support Representative
hace 5 meses
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoAt Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...
-
Sr Customer Service Representative
hace 5 meses
Alcobendas, España Thermo Fisher Scientific A tiempo completoJob Title: Order Processing Specialist Reports To: Sales Operations Manager Group/Division/ BU: AIG / CMD / Customer Service Shared Services Career Band: 03 Location: Alcobendas - Madrid No. of Direct Reports: 0 Job Duties: - Complete all Thermo contract review requirements and coordinate with Accounting as necessary to assist in account set up. - Verify...
-
Sr Service Support Representative
hace 6 meses
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoRole is for internal back-office support for a Sales Team which sells Service and Maintenance on OEM Lab Instrumentation. Impacts the Company's goals to sell Service & Maintenance by creating and handling requests to generate quotes, contracts, tenders, and service orders. What does our role require - We act as point of contact for internal departments to...
-
Customer Service Representative
hace 3 semanas
Alcobendas, Madrid, España DELAVAL HOMES LIMITED A tiempo completoJob Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team at DeLaval Homes Limited. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a...
-
Customer Service Representative
hace 4 semanas
Alcobendas, Madrid, España Ria A tiempo completoWe are seeking a Customer Service Representative to provide information to customers about their transactions and resolve general queries.Main responsibilities include reviewing and correcting data of incorrectly processed transactions, collaborating with the accounting department to reconcile and balance refunds of cancelled transactions.Requirements...
-
Customer Service Representative
hace 2 semanas
Alcobendas, España DELAVAL HOMES LIMITED A tiempo completoCustomer Service RepresentativeDo you want to work in a global company where you can contribute to a more sustainable food production?DeLaval is a leading developer, manufacturer and supplier of solutions for dairy farmers around the world. As a company built on innovation, we constantly work to find ways of helping our customers do more with...
-
Customer Service Representative with Dutch Language Skills
hace 4 semanas
Alcobendas, Madrid, España MSX International A tiempo completoCustomer Service Representative RoleMSX International is seeking a Customer Service Representative to join our team in Madrid. As a Customer Service Representative, you will be responsible for conducting follow-up calls with customers to assess their satisfaction after product or service interactions.Key Responsibilities:Conduct follow-up calls with...
-
Customer Service Representative
hace 3 semanas
Alcobendas, España DELAVAL HOMES LIMITED A tiempo completoDo you want to work in a global company where you can contribute to a more sustainable food production?DeLaval is a leading developer, manufacturer and supplier of solutions for dairy farmers around the world. As a company built on innovation, we constantly work to find ways of helping our customers do more with less.DescriptionDeLaval is now looking for a...
-
Customer Service Representative with Dutch Language Skills
hace 3 semanas
Alcobendas, Madrid, España MSX International A tiempo completoCustomer Service Representative RoleMSX International is seeking a Customer Service Representative to join our team in Madrid. As a Customer Service Representative, you will be responsible for conducting follow-up calls with customers to assess their satisfaction after product or service interactions.Key Responsibilities:Conduct follow-up calls with...
-
Customer Service Representative
hace 3 semanas
Alcobendas, España DELAVAL HOMES LIMITED A tiempo completoDo you want to work in a global company where you can contribute to a more sustainable food production?DeLaval is a leading developer, manufacturer and supplier of solutions for dairy farmers around the world. As a company built on innovation, we constantly work to find ways of helping our customers do more with less.Description DeLaval is now looking for a...
-
Customer Service Representative
hace 2 semanas
Alcobendas, España DeLaval A tiempo completoDo you want to work in a global company where you can contribute to a more sustainable food production? DeLaval is a leading developer, manufacturer and supplier of solutions for dairy farmers around the world. As a company built on innovation, we constantly work to find ways of helping our customers do more with less. Description DeLaval is now looking for...
-
Mako - Field Service Engineer
hace 6 meses
Alcobendas, España Stryker A tiempo completo**Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....
-
Customer Service Representative
hace 2 meses
Alcobendas, España Manpower España A tiempo completoDesde Manpower Epecializaciones, estamos seleccionando un/a Customer Service Representative para un proyecto de 1 año en una compañía internacional comprometida con la excelencia operativa y la satisfacción del cliente. Funciones principales: Soporte administrativo a los clientes. Garantizar la satisfacción de los clientes externos y de las partes...
-
Customer Service Representative
hace 2 meses
Alcobendas, España Manpower A tiempo completoDesde Manpower Epecializaciones, estamos seleccionando un/a Customer Service Representative para un proyecto de 1 año en una compañía internacional comprometida con la excelencia operativa y la satisfacción del cliente.Funciones principales:Soporte administrativo a los clientes. Garantizar la satisfacción de los clientes externos y de las partes...
-
Team Leader, Service Support
hace 6 meses
Alcobendas, España Thermo Fisher Scientific A tiempo completoAt Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...
-
Customer Service Representative Con Inglés
hace 2 semanas
Alcobendas, España Manpower A tiempo completoDesde Manpower Epecializaciones, estamos seleccionando un/a Customer Service Representative con Inglés Alto para un proyecto de 1 año en una compañía internacional comprometida con la excelencia operativa y la satisfacción del cliente.Funciones principales: Soporte administrativo a los clientes.Garantizar la satisfacción de los clientes externos y...
-
Customer Service Representative
hace 5 meses
Alcobendas, España Thermo Fisher Scientific A tiempo completoThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy,...
-
Customer Service Representative
hace 5 meses
Poligono Industrial Alcobendas, España Euronet Telerecarga (epay España) A tiempo completo**Descripción del empleo** **epay, a Euronet Worldwide Company.** - Somos líderes mundiais na comercialização, distribuição de produtos pré-pagos (conteúdos digitais) e processamento de transações. - Nossa rede comercial de vendas alcança atualmente, 323.000 lojas de retalhistas, em 39 países. - Reconhecimento mundial por nosso profissionalismo...
