![Teleperformance Spain](https://media.trabajo.org/img/noimg.jpg)
French Customer Care Success
hace 3 semanas
Teleperformance Spain is looking for a group of highly-skilled professionals to join as **Customer Care Success & Retention Representatives** in Barcelona.
**Responsibilities**
- Customer support related to automotive products & services (car parts ,maintenance plans, guarantees, etc.) through multiple channels to subscribers interested.
- Identify customer needs and expectations and provide personalized solutions in order to keep customer satisfaction.
- Onboarding Support to new customers (doubts, incidences).
- Retention and engagement of existing customers.
- Design and implement customer retention strategies to increase loyalty and retain business by analyzing customer feedback and negotiating with them.
- Upselling and cross selling while attending inbound calls of existing customers.
- Constantly update our CRM system with all relevant information collected during customer service activities.
**Requirements**:
- C2 level of French plus level of English B2
- Strong customer orientation.
- Business and goal orientation.
- Previous experience and roles in the Contact Center or Back Office environments.
- Administrative and finance related background (payments, invoicing, purchases orders, collections etc.).
- Strong negotiation skills and business orientation.
- Marketing background or social media previous experience is a plus.
- Excellent soft/ written skills.
- Negotiation skills.
- Digitalization and innovation mindset.
- Assertiveness.
**Benefits**:
- Full time position.
- Salary: 20.600 EUR gross/year basic + up to 2.060 EUR gross/year variable based on targets
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Established career path to grow within the company.
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues and personal development.
Type d'emploi : Temps plein
Lieu du poste : En présentiel
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