Customer Care Success

hace 1 semana


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join as
Customer Care Success & Retention Representatives.


Responsibilities

  • Customer support related to automotive products & services (car parts ,maintenance plans, guarantees, etc.) through multiple channels to subscribers interested.
  • Identify customer needs and expectations and provide personalized solutions in order to keep customer satisfaction.
  • Onboarding Support to new customers (doubts, incidences).
  • Retention and engagement of existing customers.
  • Design and implement customer retention strategies to increase loyalty and retain business by analyzing customer feedback and negotiating with them.
  • Upselling and cross selling while attending inbound calls of existing customers.
  • Constantly update our CRM system with all relevant information collected during customer service activities.

Requirements:

  • C1 level of German plus level of English B
  • Strong customer orientation.
  • Business and goal orientation.
  • Previous experience and roles in the Contact Center or Back Office environments.
  • Administrative and finance related background (payments, invoicing, purchases orders, collections etc.).
  • Strong negotiation skills and business orientation.
  • Marketing background or social media previous experience is a plus.
  • Excellent soft/ written skills.
  • Negotiation skills.
  • Digitalization and innovation mindset.
  • Assertiveness.

Benefits:

  • Full time position.
  • Salary: 23,500 EUR gross/year basic + up to 2.350 EUR gross/year variable based on targets
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
  • Established career path to grow within the company.
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues and personal development.
  • Dynamic business casual environment with colleagues of all ages gathered in a highlymotivated team.

Art der Stelle:
Vollzeit

Arbeitsort:
Vor Ort

  • Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

    Teleperformance Spain is looking for a group of highly-skilled professionals to join as Customer Care Success & Retention Representatives in Barcelona.Responsibilities Customer support related to automotive products & services (car parts ,maintenance plans, guarantees, etc.) through multiple channels to subscribers interested. Identify customer needs and...


  • Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

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