French Customer Care Success

hace 1 semana


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance Spain is looking for a group of highly-skilled professionals to join as
Customer Care Success & Retention Representatives in Barcelona.


Responsibilities

  • Customer support related to automotive products & services (car parts ,maintenance plans, guarantees, etc.) through multiple channels to subscribers interested.
  • Identify customer needs and expectations and provide personalized solutions in order to keep customer satisfaction.
  • Onboarding Support to new customers (doubts, incidences).
  • Retention and engagement of existing customers.
  • Design and implement customer retention strategies to increase loyalty and retain business by analyzing customer feedback and negotiating with them.
  • Upselling and cross selling while attending inbound calls of existing customers.
  • Constantly update our CRM system with all relevant information collected during customer service activities.

Requirements:

  • C2 level of French plus level of English B
  • Strong customer orientation.
  • Business and goal orientation.
  • Previous experience and roles in the Contact Center or Back Office environments.
  • Administrative and finance related background (payments, invoicing, purchases orders, collections etc.).
  • Strong negotiation skills and business orientation.
  • Marketing background or social media previous experience is a plus.
  • Excellent soft/ written skills.
  • Negotiation skills.
  • Digitalization and innovation mindset.
  • Assertiveness.

Benefits:

  • Full time position.
  • Salary: EUR gross/year basic + up to 2.060 EUR gross/year variable based on targets
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
  • Established career path to grow within the company.
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues and personal development.

Type d'emploi :
Temps plein

Lieu du poste :
En présentiel
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