Customer Care Agent

hace 1 semana

Barcelona, Barcelona, España Qonto A tiempo completo

Our mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools.

Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.


Our journey:
Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers.

Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French rankingOur values:

Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what's right, and respect peopleOur beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive.

We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents.

Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process .The mission of the Operations department is to offer the best service to our customers while ensuring fluid internal processes, permanent monitoring of activities, and an optimal level of security (especially on back-office and fraud topics).Join our Customer Care Onboarding team of 20 people, where you will be specifically working in the existing companies team.

This team is led by Marie, and you will be fully dedicated to ensuring customer satisfaction, improving continuously our processes and provide the best service for our company creators.

As a Customer Care Agent (FR) - Existing Companies at Qonto, you will:

  • Be a Qonto Ambassador You will delight our French company creators/ investors by making sure their concerned and questions are answered via email and phone (only outgoing calls, not a call center);
  • Be the voice of our customers :The customer's voice is precious, we need to use it in order to continuously improve our product and keep the "WOW" effect along with the relation;
  • Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros) and give feedback to Ops and Product teams, etc;
  • Take ownership. You will handle specific end to end projects and identify anomalies, optimize and set up new ways of problem-solving by keeping your colleagues up to date on all of this.
What you can expect

  • An interesting international environment with teammates from around the world
  • A supportive team that helps each other to be the best they can be
  • New ways of working and continuous improvement methods
  • Hands-on culture , take on responsibilities and decision-making

About your future managerHer Background:

Marie's past positions in Fashion, Ed Tech and Insurance allowed her to entertain her customer-centric mindset, which led her to join Qonto in 2024 as a Customer Success Officer.

Then, she had the opportunity to evolve within the 2 French Onboarding teams :
Company Creation and Existing Company.
Today, she is the Team Leader of the Existing Company Team.

What she can bring to you:
Marie is a supportive and challenging manager who considers and values her teammates' professional singularity.

She is driven by helping her team to reveal their full potential and encourages them to think out of the box and get out of their comfort zone.

Joining Marie's team will have you team-working with the best people and learning a lot about Customer Success, Problem-solving and Project Management.

About You

Experience :
You have a first experience in Customer Care or Onboarding (KYC/KYB validation)

  • Customer-centric : You show empathy and adapt your speech according to your customers' needs, and you have a passion for ensuring customer satisfaction.

Organization skills :
You are organized and able to prioritize tasks efficiently, allowing you to achieve your daily targets.

Communication skills :
You have excellent oral and written skills both in French and English

  • Problem-solving skills: You are a problem-solver who enjoys finding solutions to challenges.

Mastery :
You are familiar with SaaS tools (Intercom, Jira, Salesforce, Trello).

Languages :

You are bilingual in French, fluent in EnglishAt Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist.

Apply regardless of the boxes you tick Who knows? You may have the missing piece of the puzzle we've been searching for all along ?PerksA tailor-made and dynamic career track.

An inclusive work environment. And so much more to help you succeed.- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;- Tailor-made remote work policy depending on the job you apply for and where you live;- Competitive salary package;- Ameal voucher;- Public transportation reimbursement (part or global);- A great health insurance (depending on the country);- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;- A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent) and childcare benefits with selected partners;- Monthly team events

Our hiring process:

  • Interviews with your Talent Acquisition Manager and future managers
  • A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be likeWe will send you an interview guide so you can best prepare yourself.
On average, our process lasts 20 working days and offers usually follow within 48 hoursTo learn more about us:

Qonto's Blog | Muy Pymes | | Europa PressTo know how your personal data will be processed during your application process or to request its deletion, please click here .

#J-18808-Ljbffr

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Oficina de Treball del SOC A tiempo completo

    Titulacions: GRAU en Màrqueting Idiomes: ANGLÈS Tipus de contracte: LABORAL INDEFINIT Horari: 9 a 18h Torn partit de dill a div.Customer Care Agent amb Certificat de Discapacitat per emetre les comunicacions internes i amb els clients. Gestió i planificació de comandes i col-laborar en la fixació de preus. Introduir la informació a l'ERP SAP. Es...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:Titulacions: GRAU en Màrqueting Idiomes: ANGLÈS Tipus de contracte: LABORAL INDEFINIT Horari: 9 a 18h Torn partit de dill a div.Customer Care Agent amb Certificat de Discapacitat per emetre les comunicacions internes i amb els clients. Gestió i planificació de comandes i col-laborar en la fixació de preus. Introduir la...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Talent Search People A tiempo completo

    ¿Tienes experiencia como Customer Care Agent?¿Estás buscando una nueva oportunidad que te permita crecer profesionalmente?Esta posición es para tiEres la persona que buscamos si: Cuentas con al menos 3 años de experiencia en un puesto similar.Tienes un nivel de inglés fluido (Mínimo C1).Otros idiomas son valorables.Tienes buenas habilidades de...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Talent Search People A tiempo completo

    ¿Tienes experiencia como Customer Care Agent? ¿Estás buscando una nueva oportunidad que te permita crecer profesionalmente? Esta posición es para tiTrabajarás en una empresa proveedora de transporte privado con presencia en más de 190 países. Proporcionan sus servicios a clientes B2B (agencias de viaje y operadores de vuelos privados) para que...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España TOP DOCTORS, S.L. A tiempo completo

    HiWould you like to join a company that has revolutionised the private medical sector and will shortly be a global leader in eHealth?Top Doctors is a leader in identifying elite doctors and medical centres, currently operating in seven countries. We are looking for a Customer Care Agent to join our UK team.Are you motivated, dedicated, with a strong work...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España TOP DOCTORS, S.L. A tiempo completo

    HiWould you like to join a company that has revolutionised the private medical sector and will shortly be a global leader in eHealth?Top Doctors is a leader in identifying elite doctors and medical centres, currently operating in seven countries. We are looking for a Customer Care Agent to join our UK team.Are you motivated, dedicated, with a strong work...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Workforce Management Specialist (Contact Center) Workforce Management Specialist (Contact Center) Posted today Hybrid Sales & Customer Experience Full timeBarcelona, Catalonia, SpainTravel Operations Coordinator - Night Shift Travel Operations Coordinator - Night Shift Posted today On-site Operations Full timeBarcelona, Catalonia, SpainSales Team Lead Posted...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Workforce Management Specialist (Contact Center) Workforce Management Specialist (Contact Center) Posted today Hybrid Sales & Customer Experience Full time Barcelona, Catalonia, Spain Travel Operations Coordinator - Night Shift Travel Operations Coordinator - Night Shift Posted today On-site Operations Full time Barcelona, Catalonia, Spain Sales Team Lead...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Doctoralia España A tiempo completo

    **Unternehmensbeschreibung**Aufgepasst, als Customer Care Agent kannst Du bei uns durchstartenBei jameda schreiben wir Erfolgsgeschichte, indem wir den Gesundheitsbereich für Ärzte:innen und Patienten:innen menschlicher gestalten. Hast du keine Angst, deine Komfortzone zu verlassen? Gehst du gerne die extra Meile, um deine Ziele zu erreichen? Wir sind ein...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Qonto A tiempo completo

    Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España SumUp A tiempo completo

    In SumUp, we are creating the world's most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers, and to each other.SumUp is more than just a cash register - it offers an innovative ecosystem where over...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España SumUp A tiempo completo

    In SumUp, we are creating the world's most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers, and to each other.SumUp is more than just a cash register - it offers an innovative ecosystem where over...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Talent Search People A tiempo completo

    Perfiles Atención al Cliente y Soporte TécnicoDe duración indefinidaSant Cugat del Vallès, SpainCompletaCompetitive salary- Incorporación inmediata¿Dónde trabajarás?:Trabajarás en una empresa proveedora de transporte privado con presencia en más de 190 países. Proporcionan sus servicios a clientes B2B (agencias de viaje y operadores de vuelos...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Marlex A tiempo completo

    Des de Marlex, estamos colaborando con una importante empresa dedicada al sector de la alimentación, líder en la producción y calidad del chocolate y del cacao, la cual actualmente está en búsqueda de un/a Customer Care Agent.¿Cuál será tu misión en la empresa?En dependencia del Responsable de la división, el perfil seleccionado se encargará de...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Jameda A tiempo completo

    Company DescriptionBecome part of our Customer Care Heroes and save the day for our customers by creating extraordinary experiencesjameda is Germany's market leader and largest doctor-patient platform. Our employees benefit from the growth through competitive salaries.As part of the DocPlanner Group (Doctoralia in Spain), the leading global unicorn...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Talent Search People A tiempo completo

    Perfiles Atención al Cliente y Soporte TécnicoDe duración indefinidaSant Cugat del Vallès, SpainCompletaCompetitive salary Incorporación inmediata¿Dónde trabajarás?:Trabajarás en una empresa proveedora de transporte privado con presencia en más de 190 países. Proporcionan sus servicios a clientes B2B (agencias de viaje y operadores de vuelos...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España SumUp A tiempo completo

    In SumUp, we are creating the world's most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers, and to each other.SumUp is more than just a cash register - it offers an innovative ecosystem where over...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Qonto A tiempo completo

    Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by AlexandreandSteve in...

  • Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España SumUp A tiempo completo

    In SumUp, we are creating the world's most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers, and to each other.SumUp is more than just a cash register - it offers an innovative ecosystem where over...

  • International Customer Care Agent

    hace 1 semana

    Barcelona, Barcelona, España Click&Boat A tiempo completo

    About Join our team Click&Boat is the leading European boat rental platform. Our marketplace aims to make boating accessible around the world, and to provide private and professional boat owners with additional income from boat rentals.Since our conception in 2013 we have grown substantially and we have acquired 3 companies in 3 different European countries...