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Customer Care Agent
hace 3 meses
Aufgepasst, als Customer Care Agent kannst Du bei uns durchstarten
Bei jameda schreiben wir Erfolgsgeschichte, indem wir den Gesundheitsbereich für Ärzte:innen und Patienten:innen menschlicher gestalten. Hast du keine Angst, deine Komfortzone zu verlassen? Gehst du gerne die extra Meile, um deine Ziele zu erreichen? Wir sind ein Team, das Herausforderungen liebt, autonom arbeitet und den Status quo stets hinterfragt. Werde Teil von jameda.
**Stellenbeschreibung**
Was dich bei uns erwartet:
- Als kompetenter Ansprechpartner für unsere Kunden kümmerst dich um alle (technischen) Anliegen sowie After-Sales Fragen via Chat, E-Mail und Telefon
- Mit deinem ausgeprägten Gespür für Kunden-Anliegen managest Du zielgerichtet und serviceorientiert Anfragen und Reklamationen
- Du agierst als Schnittstelle zwischen unseren Kunden und anderen Fachabteilungen wie Customer Success Management, Sales, und dem Product Team
- Du dokumentierst alle relevanten Informationen in unserem CRM System und trackst deine eigenen KPIs
- Du übernimmst eigenständig Projekte im Customer Care Bereich und unterstützt bei der Optimierung unserer internen Prozesse
- Unsere Mission - das Gesundheitswesen menschlicher zu gestalten - lebst du zu 100% und kennst alle unsere Produkte bis zum letzten Programmpunkt auswendig
**Qualifikationen**
Das zeichnet dich aus:
- Du sprichst Deutsch auf muttersprachlichem Niveau und kannst auch auf Englisch fließend kommunizieren
- Du bist sehr enthusiastisch, energiegeladen und überträgst diese Energie auf den Umgang mit unseren Kunden
- Auch in hitzigen Situationen behältst du immer einen kühlen Kopf
- Du fühlst dich in einem schnellen, dynamischen Arbeitsumfeld wohl und Selbstständigkeit zeichnet deine Arbeitsweise aus
- Erfahrungen in der Kundenbetreuung sind von Vorteil, aber kein must-have - solange du Drive, Energie und Spirit mitbringst, möchten wir dich kennen lernen
**Zusätzliche Informationen**
Deine Belohnung:
Du genießt bei uns eine Vielzahl von Vorteilen:
- Wettbewerbsfähiges Gehalt, gemessen deiner Erfahrungen und Fähigkeiten.
- Kostenlose Krankenversicherung und Zugang zur Wellnes Ifeel-Plattform (unbegrenzt).
- Firmenzugang in Zusammenarbeit mit Andjoy.
- Paket für off-days.
- Zusätzlicher bezahlter Urlaub an deinem Geburtstag/Arbeitsjubiläum, um mit deinen Lieben zu feiern oder einen Tag für self-care zu haben
- Aktienoptionsplan nach 6 Monaten Betriebszugehörigkeit.
- Kostenlose Englischkurse.
- Flexible Arbeitszeiten (Plot twist: das ist wirklich wahr).
- Arbeiten von zu Hause aus (bis zu 3 Tage pro Woche).
- Eine großartige Unternehmenskultur in unserem Büro in Barcelona, in der Nähe des Strandes.
Wenn Du weitere Impressionen möchtest, schaue gerne bei uns vorbei und informiere Dich auf unserer Karriereseite über jameda.
Wir setzen uns für eine Arbeitsumgebung ein, die Diversität und Inklusion fördert.
