Customer Success with French

hace 2 semanas

Barcelona, España Alpega Group A tiempo completo

If you have experience in Customer Success and want to develop a career within the transportation industry with one of the main companies in the sector, this is a great opportunity for you, join **Alpega**, with over 35 years in the business and with over 70.000 clients in Europe.

You speak native **French** **and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company?** **Become our new Customer Success Representative** As such, you will join our Freight Exchange (FX) Business and you will be an important member of our organization.

**In this position you will**:

- Take care of our customer portfolio.
- You will focus in retention and upsell of existing clients (B2B)
- Solve customer concerns and escalate issues when appropriate.
- Take ownership of new customers by onboarding and helping them configure their accounts.
- Implement customer development strategies by taking care of the clients in initial guidance, technical support and training services.
- Support the Controlling Department in the process of cancellation, cash collection and debt mediation.

**What do we offer?**
- An excellent career opportunity at a SaaS leading player in logistics,
- Challenging job in an international environment.
- The possibility to work in a team but also to work independently.
- Permanent contract
- With a work model hybrid/remote
- Attractive salary (base + bonus)

**We do have a match if you bring the following**:

- Previous experience working in customer support or sales.
- Native French
- Fluent Spanish and/or English.
- You will need to live within travel distance of Barcelona
- Resourceful and highly motivated, with a focus on client satisfaction.
- Team player able to build good relationships with team and clients.
- High accuracy standards.
- Experience with Salesforce will be a plus.

**ABOUT ALPEGA GROUP**

Alpega Group is a fast-growing leading software company offering modular solutions to manage transportation logistics from end-to-end. We support professionals in achieving greener transportation processes while reducing their carbon footprint, increasing their efficiency levels, and improving collaboration with their ecosystem.

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