Customer Success Manager

hace 3 días

Barcelona, España Qlik A tiempo completo

What makes us Qlik

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 11 years in a row Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone - at any skill level - the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world.

Do you feel you have the skills and mindset to help us succeed in our mission? Are you looking to advance your career in an exciting industry with a market-leading company? If so, please read on You may be just the person we’re looking for.

The Customer Success Organization
Delivering Customer Success is an important focus for Qlik, as we are committed to delighting our customers at every step of their journey. Understanding our customers’ needs and creating the right engagement for each customer at the right time is key. The Customer Success Management team is a cornerstone of our strategy to ensure customers realize the maximum value from our software and services. Goal is to create and manage a set of offerings that result in highly successful and loyal customers.

How you will spend your time as our next Customer Success Manager

The Customer Success team helps customers succeed with our products We manage customer relationships and understand their strategy, business goals and technical landscapes to deliver measurable outcomes, driving adoption of Qlik products and services on a scalable and replicable fashion.

Being a part of the Customer Success team, we will also look to you to share your thoughts and feedback on how to build and improve our systems and processes. Additionally, you’ll play an important role in shaping and improving the customer experience, by sharing customer feedback within Qlik and working in a highly collaborative environment, with a diverse group of talented people, who are continuously innovating and improving to drive amazing customer outcomes.

**Here’s a quick list of what you’ll be doing**:
Working via remote engagement with a portfolio of enterprise customers to ensure they are on track to meet their goals with Qlik.
Engagements with customers could encompass a variety of areas including:

- Onboarding: Lead the seamless onboarding process for new clients, guiding them through product implementation, training, and initial setup to ensure a strong foundation for their journey with our solutions.
- High potential: Develop and execute tailored strategies for our high potential accounts, fostering strong relationships, identifying opportunities for upselling or cross-selling, and consistently delivering value to drive long-term partnership and growth.
- At risk, escalation: Identify and address potential issues in accounts showing signs of risk, providing proactive solutions, and collaborating cross-functionally to swiftly resolve any escalated concerns, maintaining customer satisfaction and retention.

Other examples of what your tasks would involve are:

- Collaborating with the sales team on account strategy development for assigned customers, understanding and defining customer vision and strategy for maximizing their investment in Qlik’s products.
- Creating and executing success plans for each customer;
- Running Quarterly Business Reviews (QBRs) with each of your accounts;
- Driving adoption of Qlik products and accelerating time-to-value
- Monitoring and improving customer satisfaction metrics;
- Tracking accounts to identify churn risk and working proactively to eliminate that risk;
- Identifying and/or developing upsell and renewal opportunities and partnering with the appropriate teams to progress.
- Developing, preparing, and nurturing customers for advocacy.
- Working with the Customer Success Engineer to maintain and develop Business/Technical Champions.
- Partnering with other CSO teams to ensure that account issues are managed through to successful resolution - Use EWS (early warning signal).

What you’ll get from us:

- Full training on how to support our customers, as well as ongoing training to keep you at the top of your game;
- Plenty of opportunities for you to grow and advance - a career, not just a job;
- A highly collaborative environment, and a fast-paced, global team to work with;
- The empowerment to directly impact the success of our customers;
- Plenty of ways to give back to both global and local communities;
- A fun office and the flexibility to work from home when you need to

What you’ll bring to the role:

- Always think of the customer first, and are passionate about providing amazing customer experiences;
- Have a flexible mindset, and can adjust on the fly to balance competing priorities and projects;
- Have excellent listening, communication and presentation skil

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