CRM & Sales Force Effectiveness Lead
hace 7 días
Overview:
Gestiona la plataforma CRM y se asegura de que se utiliza correctamente de acuerdo con las normas y especificaciones de la empresa. Supervisa los KPI de SFE para satisfacer las necesidades de negocio y apoyar al departamento de ventas con datos de CRM/SFE a fin de concentrar sus esfuerzos en las áreas de mayor interés para la compañía.
**Responsibilities**:
- Traducir las necesidades de negocio en aplicaciones o kpis de redes comerciales.
- Administrador local del sistema de CRM (Veeva con ayuda del soporte externo del consultor de IT)
- Proporcionar apoyo continuo a la fuerza de ventas en el territorio en todos los aspectos de CRM y asesorar sobre cómo desarrollar una metodología para optimizar la asignación de recursos.
- Funciones de reporting, creación de informes SFE para el área de BI para dotar de capacidades analíticas a las áreas de responsabilidad.
- Propuesta de mejoras y desarrollo de CRM, planificación estrategia a futuro para ver cómo debería ser la herramienta. Acciones encaminadas a mejorar la eficiencia y eficacia de la fuerza de ventas.
- Desarrollo de herramientas analíticas, Power BI, Data Warehouse, gobierno del dato. Cuadros de mando.
- Automatización, ingeniería de procesos.
- Ámbito de responsabilidad España y Portugal
Qualifications:
- Experiência y conocimiento de la industria farma mínimo 5 años.
Persona habituada al trabajo con proveedores, relación con terceros.
- Conocimiento y manejo de OC, Veeva o Salesforce
- Office a nível experto, Excel
Perfil multidisciplinar, priorización de tareas.
- Ingles nível medio hablado
- Capacidad para gestionar proyectos, trabajo en equipo, liderazgo y adaptación al cambio, proactividad y espíritu innovador.
- Perfil académico de ingeniería
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